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Andhra Pradesh State Road Transport Corporation [APSRTC] Complaints & Reviews

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1.1
Updated: Dec 19, 2024
Complaints 1367
Resolved
291
Unresolved
1076
So far, so good. Andhra Pradesh State Road Transport Corporation [APSRTC] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Andhra Pradesh State Road Transport Corporation [APSRTC] will keep up the work and continue to help more customers with their concerns even better 🤝
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Andhra Pradesh State Road Transport Corporation [APSRTC] reviews & complaints page 5

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S
Sharmistha23
from Srikakulam, Andhra Pradesh
Apr 13, 2023
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Address: Srikakulam

I had booked a bus ticket from Visakhapatnam to Srikakulam (Metro Luxury AC bus) @Rs 291 on 09/04/2023 for 15:50 departure bus. Passenger name Sharmistha Mukherjee. Ticket number[protected] though online APSRTC website. However the bus was cancelled, and I was informed that money would be refunded in 2 days. However I have not reached refund. Kindly redress the matter at earliest or I will lodge a complaint at consumer forum.
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    kalpana asha
    from Gudivada, Andhra Pradesh
    Apr 12, 2023
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    Complaint against Bus Conductor Behavior.

    I wish to draw and focus your mind on the unworthy and unwarranted behavior of bus conductor or employees working under our kind control. Very often they treat the passenger with complete disgust, disregard, Disguise, and hated. They behave with them insolently and use unparliamentarily languages. Towards the ladies, they are never courteous.
    I asked the bus conductor at the stop where I have get down to give my change she said get...
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    S
    Suresh Medikonduri
    Apr 11, 2023
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    We tried to book a bus ticket through APSRTC from Hyderabad to Sattenapalli on 13th February 2023. We paid the money through paytm/upi. Money was transferred to APSRTC from my account. But ticket was not booked. The transaction/UPI reference number is[protected].
    Please check it once and do the needful.
    Amount paid to APSRTC is Rs.1888.
    Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.
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      S
      sagar9411
      Apr 10, 2023
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      Address: Nellore 2

      TKT NO:[protected],
      Seat No: 11, 12,
      Route: ALG-NLR,
      Service No: 5024,
      Vehicle No: AP26Z0291,
      But these seats are not good... Feeling very bad. Push back seats are not working.
      We are booked a seats for sleaping while in push back. 5 hrs journey push back seat not working. How to sleep really I don't know.
      Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.
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        S
        Some one in this world
        from Kadapa, Andhra Pradesh
        Apr 7, 2023
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        Address: Kadapa

        This is complaint about the morning bus travelling from tirupathi to giddalur express via kadapa. This is express bus it didn’t reached on time to kadapa as well as it has more stoppings and we trust this express busses because it reaches on time. And why the hell this express service is taking more cost than ordinary bus it is going as ordinary too. This action should be taken seriously orelse remove the board of express and put it as ordinary service very worst service apsrtc. 🙏🏻 thank you
        Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.
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          M
          MALLELA UPENDRA BHARATH
          Apr 6, 2023
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          Address: Bus stand Vissannapeta ( NTR DISTRICT), Andhra Pradesh

          I'm citizen of Mylavaram... I'm traveling from Mylavaram to Vissannapeta (NTR DISTRICT) everyday. In Vissannapeta busstand, there are no toilets provided.
          This bus stand is located in dumping yard, all are urinating publicly in bus stand premises as there are no toilets. Toilets are there in the premises, but some guys who maintain those toilets won't allow us to go inside, they will shout on us to go outside by telling toilets are not in working condition. It's too embarrassing to urinate publicly. Please take action on this, & provide toilets
          Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.
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            R
            RamachandraSJ
            from Tirupati, Andhra Pradesh
            Apr 5, 2023
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            Address: Tirupati

            We tried to book a bus ticket through APSRTC Online from Tirupati to Tiruvannamalai on 5th April 2023.We paid the money through SBI debit card. Money was transferred to APSRTC from my account. But ticket was not booked.The transaction reference is OTHPG[protected] . And bus service code is 51907.
            Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.
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              V
              V s rayudu
              Apr 5, 2023
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              Bus no AP04Z0084 transportation between rayachoti and vempalli. service condition is not good and also not eligible for ghatna road transportation. The bus produces the noise which not more human decibel range. The above mentioned misfits are observing in bus condition but still it is running on the road..
              Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.
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                T
                tejashwini sibbena
                from New Delhi, Delhi
                Apr 1, 2023
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                Resolved

                Worst rash driver

                Address: Nellore

                Worst driver and driver is being impolite with the passengers and also do not return the change to passenger bus no- AP16 TH 3587...
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                Nivedha13
                Apr 1, 2023
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                I have booked my tickets from Pondicherry to Tirupathi through APSRTC online booking app, payment has been made and money has been debited from my account but I didn't receive any confirmation mail Or message from APSTRC and it is showing no tickets booked. Please take necessary action to refund my money.
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                  Nivedha13
                  Apr 1, 2023
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                  I have booked my tickets from Pondicherry to Tirupathi through APSRTC booking app, payments has been done successfully but didn't receive any confirmation mail Or message from APSRTC and is showing tickets not booked. Please take necessary action to refund my amount.
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                    M
                    [email protected]
                    from Powai, Maharashtra
                    Apr 1, 2023
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                    Address: Talab katta

                    Kindy request sir bus number AP28z4167
                    1/04/2023 In night the rate of charge one person from secudrabad to charminar take prices 60 rupees what was that sir take a action
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                      C
                      Chaithanya 3102
                      from Kandukur, Andhra Pradesh
                      Mar 20, 2023
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                      Address: Prakasam, Andhra Pradesh

                      I was come from ongole to vijayawada by APSRTC bus on 10:00pm. 19/03/2023 and reached vijayawada by 01:00Am 20/03/2023.
                      Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.
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                        C
                        Charitha sree
                        Mar 12, 2023
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                        Address: AP16Z0478

                        I booked a bus ticket in apsrtc
                        TKT NO:[protected],
                        Route: VJA-MBXR,
                        Service No: 35117,
                        Vehicle No: AP16Z0478,
                        departure: 12-Mar-2023 14:15
                        We complained to the conductor he is not even responding and the way he talk is so rude
                        Hope some one will take care off this
                        It’s so suffocating in the bus to travel
                        Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.
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                          Kanak_02
                          from Vepagunta, Andhra Pradesh
                          Mar 8, 2023
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                          I was travelling from 411v today from railway station to yendada and when the conductor asked me for the ticket i sais Pass Ticket and gave him Rs 10 for the same. He made the ticket till RTC Complex and went off. When we arrived RTC Complex he again came to me asked for ticket and I showed him the ticket he gave me he said give me Rs 10 because I by mistake made the ticket till RTC Complex rather than Yendada and when I told him that it is not my fault and he should just give me another ticket he started abusing me and took the Rs 10 from me.

                          Conductor no 484451
                          Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.
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                            S
                            Sandeepkumar20
                            from New Delhi, Delhi
                            Mar 7, 2023
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                            Address: Palasa

                            While.gettting the bus bus conductor not allowed to inside bus and talking too much new sense of the about my family
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                              V
                              Venkat@999
                              Mar 4, 2023
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                              Address: Vijayawada

                              Money deducted but didn't get the ticket
                              I have tried to book a ticket from Rajamahendravaram to Hyderabad and i have paid money through rupay Debit card then after entering otp it got some error and didn't give me tickets...

                              Msgs i got for proof:-

                              678273 is OTP for Trxn of INR754.00 at APSRTCONLINE IN on UBI Debit Card 4975. OTPs are SECRET. Do not disclose it to anyone. UNION BANK OF INDIA
                              Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.
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                                N
                                Naveenehss
                                from Siddipet, Andhra Pradesh
                                Mar 3, 2023
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                                Address: TTD
                                Website: www.consumercomplaints.in/new_complaint

                                Today(03rd March, 2023) around 11:20 Hrs while I was travelling from Tirumala to Tirupathi in Saptagiri express(Bus No: AP03 Z 5513) suddenly, my luggage bag placed in the side shelf was fell outside through the doors on the road and the bag is damaged.

                                I'm feeing very sad to tell you that your bus maintenance is very poor because, the side shelf gaurd rail is completely missing and that's why bag fell down.

                                Who will pay for my bag now???, and kindly take very strict disciplinary action against the maintenance/driver for not repairing the bus damages on time.
                                +4 photos
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                                  S
                                  Shankar Mendyala
                                  from Gannavaram, Andhra Pradesh
                                  Feb 27, 2023
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                                  Address: Gannavaram, Gannavaram

                                  I have tried to book a ticket from Gannavaram to Hyderabad and i have paid money through rupay card then after entering otp it got some error and didn't give me tickets...

                                  Msgs i got for proof:-

                                  Dear Customer, 652415 is the One Time Password OTP for your authentication for amount INR 587.00 of APCOB Bank Rupay card BEPG transaction for making payment to APSRTCONLINE IN. Please do not share password with anyone. APCOB

                                  And

                                  Your Account XXXXX53091 had a POS PRCH transaction of Rs. 587.00 on 27/02/2023 at 14:57:11 from card no.XXXX3193. APCOB 00062
                                  Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.
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                                    S
                                    Salmaprincy
                                    Feb 27, 2023
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                                    Resolved

                                    No blanket and water bottle provided in Amaravathi bus with service 4790

                                    I booked 2 ticket’s for amaravathi service no. 4790 for me and my kid. When i boarded the bus, i asked for blanket for my kid. conductor told me that they will provide it in vijayawada. When bus stopped at vijayawada, again i asked but the conductor didn’t gave any response. I was frustrated and helpless as i my kid is feeling cold.I took out my hijab and covered my kid.I immediately complained to apsrtc online provided number[protected],...
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