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Andhra Pradesh State Road Transport Corporation [APSRTC] Complaints & Reviews

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1.1
Updated: May 12, 2026
Complaints 1370
Resolved
291
Unresolved
1079
So far, so good. Andhra Pradesh State Road Transport Corporation [APSRTC] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Andhra Pradesh State Road Transport Corporation [APSRTC] will keep up the work and continue to help more customers with their concerns even better 🤝
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Andhra Pradesh State Road Transport Corporation [APSRTC] reviews & complaints page 5

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Bhavya Theja
Apr 21, 2023
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I am Theja, traveling from Madanapalle to Bangalore in APSRTC Indra bus. The bus was in very pathetic condition. Seats are very dirty. So please take necessary steps for better service.
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    Chiranjeevulu M
    from Vijayawada, Andhra Pradesh
    Apr 19, 2023
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    I am chiranjeevulu muthyala, i booked INDRA SERIVE 2777, from RJY to KPHB on 19th april 2023. My seat no 15. USB ports not working in my bus. I complain to ticket checking person i dt know his name but he wears apects, he said nt working those ports. I request him to try once to switch on it. But he denied to check. Charging is v much IMP in long journeys. Pls resolve this problem in all busses. It wil helpful to needy people at emergency situations. Even though dint provide water bottle. I hope you Concern Authority understands the intension of passengers. Hope it wil resolve by APSRTC Authority soon.
    Thanq sir,
    Yours sincerely,
    M chiranjeevulu
    [protected].
    Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.
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      V
      VeeruV
      Apr 16, 2023
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      Address: PODILI Busses

      I don't know what podili depo managers n employees doing??. The busses maintenance is worst. No cleaning no proper seats no proper windows no proper AC bus arrangements (water, bedsheet, tissue, tv, ac adjustments...etc) From now I would like prefer only TSRTC buses for travel for AP Hometown.
      Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.
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        S
        Sharmistha23
        from Srikakulam, Andhra Pradesh
        Apr 13, 2023
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        Address: Srikakulam

        I had booked a bus ticket from Visakhapatnam to Srikakulam (Metro Luxury AC bus) @Rs 291 on 09/04/2023 for 15:50 departure bus. Passenger name Sharmistha Mukherjee. Ticket number[protected] though online APSRTC website. However the bus was cancelled, and I was informed that money would be refunded in 2 days. However I have not reached refund. Kindly redress the matter at earliest or I will lodge a complaint at consumer forum.
        Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.
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          K
          kalpana asha
          from Gudivada, Andhra Pradesh
          Apr 12, 2023
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          Complaint against Bus Conductor Behavior.

          I wish to draw and focus your mind on the unworthy and unwarranted behavior of bus conductor or employees working under our kind control. Very often they treat the passenger with complete disgust, disregard, Disguise, and hated. They behave with them insolently and use unparliamentarily languages. Towards the ladies, they are never courteous.
          I asked the bus conductor at the stop where I have get down to give my change she said get...
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          Suresh Medikonduri
          Apr 11, 2023
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          We tried to book a bus ticket through APSRTC from Hyderabad to Sattenapalli on 13th February 2023. We paid the money through paytm/upi. Money was transferred to APSRTC from my account. But ticket was not booked. The transaction/UPI reference number is[protected].
          Please check it once and do the needful.
          Amount paid to APSRTC is Rs.1888.
          Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.
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            S
            sagar9411
            Apr 10, 2023
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            Address: Nellore 2

            TKT NO:[protected],
            Seat No: 11, 12,
            Route: ALG-NLR,
            Service No: 5024,
            Vehicle No: AP26Z0291,
            But these seats are not good... Feeling very bad. Push back seats are not working.
            We are booked a seats for sleaping while in push back. 5 hrs journey push back seat not working. How to sleep really I don't know.
            Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.
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              S
              Some one in this world
              from Kadapa, Andhra Pradesh
              Apr 7, 2023
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              Address: Kadapa

              This is complaint about the morning bus travelling from tirupathi to giddalur express via kadapa. This is express bus it didn’t reached on time to kadapa as well as it has more stoppings and we trust this express busses because it reaches on time. And why the hell this express service is taking more cost than ordinary bus it is going as ordinary too. This action should be taken seriously orelse remove the board of express and put it as ordinary service very worst service apsrtc. 🙏🏻 thank you
              Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.
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                M
                MALLELA UPENDRA BHARATH
                Apr 6, 2023
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                Address: Bus stand Vissannapeta ( NTR DISTRICT), Andhra Pradesh

                I'm citizen of Mylavaram... I'm traveling from Mylavaram to Vissannapeta (NTR DISTRICT) everyday. In Vissannapeta busstand, there are no toilets provided.
                This bus stand is located in dumping yard, all are urinating publicly in bus stand premises as there are no toilets. Toilets are there in the premises, but some guys who maintain those toilets won't allow us to go inside, they will shout on us to go outside by telling toilets are not in working condition. It's too embarrassing to urinate publicly. Please take action on this, & provide toilets
                Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.
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                  R
                  RamachandraSJ
                  from Tirupati, Andhra Pradesh
                  Apr 5, 2023
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                  Address: Tirupati

                  We tried to book a bus ticket through APSRTC Online from Tirupati to Tiruvannamalai on 5th April 2023.We paid the money through SBI debit card. Money was transferred to APSRTC from my account. But ticket was not booked.The transaction reference is OTHPG[protected] . And bus service code is 51907.
                  Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.
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                    V
                    V s rayudu
                    Apr 5, 2023
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                    Bus no AP04Z0084 transportation between rayachoti and vempalli. service condition is not good and also not eligible for ghatna road transportation. The bus produces the noise which not more human decibel range. The above mentioned misfits are observing in bus condition but still it is running on the road..
                    Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.
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                      T
                      tejashwini sibbena
                      from New Delhi, Delhi
                      Apr 1, 2023
                      Resolved
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                      Resolved

                      Address: Nellore

                      Worst driver and driver is being impolite with the passengers and also do not return the change to passenger bus no- AP16 TH 3587
                      Apr 1, 2023
                      Complaint marked as Resolved 
                      Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.
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                        Nivedha13
                        Apr 1, 2023
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                        I have booked my tickets from Pondicherry to Tirupathi through APSRTC online booking app, payment has been made and money has been debited from my account but I didn't receive any confirmation mail Or message from APSTRC and it is showing no tickets booked. Please take necessary action to refund my money.
                        Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.
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                          Nivedha13
                          Apr 1, 2023
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                          I have booked my tickets from Pondicherry to Tirupathi through APSRTC booking app, payments has been done successfully but didn't receive any confirmation mail Or message from APSRTC and is showing tickets not booked. Please take necessary action to refund my amount.
                          Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.
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                            M
                            [email protected]
                            from Powai, Maharashtra
                            Apr 1, 2023
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                            Address: Talab katta

                            Kindy request sir bus number AP28z4167
                            1/04/2023 In night the rate of charge one person from secudrabad to charminar take prices 60 rupees what was that sir take a action
                            Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.
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                              Chaithanya 3102
                              from Kandukur, Andhra Pradesh
                              Mar 20, 2023
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                              Address: Prakasam, Andhra Pradesh

                              I was come from ongole to vijayawada by APSRTC bus on 10:00pm. 19/03/2023 and reached vijayawada by 01:00Am 20/03/2023.
                              Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.
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                                C
                                Charitha sree
                                Mar 12, 2023
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                                Address: AP16Z0478

                                I booked a bus ticket in apsrtc
                                TKT NO:[protected],
                                Route: VJA-MBXR,
                                Service No: 35117,
                                Vehicle No: AP16Z0478,
                                departure: 12-Mar-2023 14:15
                                We complained to the conductor he is not even responding and the way he talk is so rude
                                Hope some one will take care off this
                                It’s so suffocating in the bus to travel
                                Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.
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                                  Kanak_02
                                  from Vepagunta, Andhra Pradesh
                                  Mar 8, 2023
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                                  I was travelling from 411v today from railway station to yendada and when the conductor asked me for the ticket i sais Pass Ticket and gave him Rs 10 for the same. He made the ticket till RTC Complex and went off. When we arrived RTC Complex he again came to me asked for ticket and I showed him the ticket he gave me he said give me Rs 10 because I by mistake made the ticket till RTC Complex rather than Yendada and when I told him that it is not my fault and he should just give me another ticket he started abusing me and took the Rs 10 from me.

                                  Conductor no 484451
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                                    Sandeepkumar20
                                    from New Delhi, Delhi
                                    Mar 7, 2023
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                                    Address: Palasa

                                    While.gettting the bus bus conductor not allowed to inside bus and talking too much new sense of the about my family
                                    Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.
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                                      Venkat@999
                                      Mar 4, 2023
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                                      Address: Vijayawada

                                      Money deducted but didn't get the ticket
                                      I have tried to book a ticket from Rajamahendravaram to Hyderabad and i have paid money through rupay Debit card then after entering otp it got some error and didn't give me tickets...

                                      Msgs i got for proof:-

                                      678273 is OTP for Trxn of INR754.00 at APSRTCONLINE IN on UBI Debit Card 4975. OTPs are SECRET. Do not disclose it to anyone. UNION BANK OF INDIA
                                      Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.
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