Andhra Pradesh State Road Transport Corporation [APSRTC] Complaints & Reviews

subrahmanyam — good service

hi this is subrahmanyam.I am very happy since i bought my own flat.now i became owner for my flat.this is done because of square foot i am scared of builders and developers in Bangalore then i came to know about square foot and i felt very happy then i went there aft finishing all the particulars i bought the flat.so i am very happy thanks to the square foot

APSRTC — APSRTC unanticipated behavior on canceled service

Hi,

This is withe respect to APSRTC function of cancelled services and thee customer center behavior.

I have reserved ticket on Non AC super luxury service from Narasaraopet to Bangalore for 630/- which start at 4.30PM on January 15the,2013.

As I was sick on thee day of travel , have found a better service Indra AC , hence I have cancelled thee above booked ticket and booked on theis bus for 1130/- which starts at 5PM. The cancellation charges were 160/-.

Before to 30 min prior to journey of Indra AC I was informed saying Indra AC has been delayed by an hour.I returned home as I have already reached bus depo by theat time.

I arrived at bus stop after an hour and was told theat Indra service has been cancelled and I have to book ticket on thee otheer non AC Super luxury bus( similar to thee one I booked and cancelled) at 6PM.

The ticket costed 890/-.

I was deceived in terms of money as I bought thee same cancelled service ticket by paying 260 more along withe paying 160 rs cancellation charges as I opted a better service as I was ill.

I was delayed withe journey by an hour , late to office.

I was not carrying enough money to book super luxury as I was told Indra AC ticket refund will be done by online only as I have booked tickets online. It dropped me trouble I have some how managed .

It is waste of my time to followup with them. It should be automaticlaly credited, didn't happen.


Below is the customer care reply for Indra cancellation.

From: [protected]@abhibus.com [mailto:[protected]@abhibus.com]
Sent: Wednesday, January 16, 2013 5:26 PM
To: Swathi Nandanavanam
Subject: Money Refund for Ticket Number[protected]Ticket ID :72982)

Dear Sir/Madam,

Thank you for contacting us. This is an automated response confirming the receipt of your email. One of our agents will get back to you as soon as possible. For your records, the details of the ticket is mentioned in the subject line. When replying, please make sure that the ticket ID is kept in the subject line to ensure that your replies are tracked appropriately.

Ticket Id :72982
Subject :Money Refund for Ticket Number[protected]
Department : Support
Status : Open
Reported On : 1/16/2013 5:25:43 PM

Thanks & Regards,
Support Team
Abhibus Services(INDIA) Pvt. Ltd.,
1st Floor, Door No.8-2-248/1/7/16 & 17,Lakshmi Towers,
Panjagutta, Nagarjuna Hills, Hyderabad 500 082,,
www.abhibus.com



Later, so far till thee date , thee money amount for Indra AC cancelled service is not refund.

I followed up withe customer center [protected] and APSRTC Narasaraopet at [protected] for more thean 5 times.

They always say it takes 2 days to return and theey are not ready to take up thee issue on a good pace.

It is not a simple amount 1130/-.
I demand theem to return my money along withe interest also for all thee above extra 260 I paid unnecessary.

Dear Sir,

I am Sandhya. I had booked 3 tickets from Naidupet to Bangalore on 8th Dec. Tickets were not confirmed and money got deducted from my Account. From Two weeks I am trying both apsrtc customer care and bank customer care. Bank people are saying that the money 1224 rs transferred to APSRTC Account and they have got the cheque also. Please kindly check and Update the status of my money. The details are as follows.

Transaction ID: S[protected]
Bank: Indusind Bank
My APSRTC ID: addhala.[protected]@gmail.com
Used mobile Number: [protected]
Ticket ID :232090

Dear Sir,

I am Sandhya. I had booked 3 tickets from Naidupet to Bangalore on 8th Dec. Tickets were not confirmed and money got deducted from my Account. From Two weeks I am trying both apsrtc customer care and bank customer care. Bank people are saying that the money 1224 rs transferred to APSRTC Account and they have got the cheque also. Please kindly check and Update the status of my money. The details are as follows.

Transaction ID: S[protected]
Bank: Indusind Bank
My APSRTC ID: addhala.[protected]@gmail.com
Used mobile Number: [protected]
Ticket ID :232090

Sir,
I have booked from kurnool to guntur and Guntur to kurnool. But I cancelled them.
My references numbers are [protected] and [protected].i did not get any money back.plz send the money back

Attaching the photos for above issue. You can see people have got down and pleading with the driver. The bus stopped in the middle of nowhere. Shouldnt RTC arrange a replacement?
And please have conductors who are not rude.

please provide buses from allwyn cross road to inorbit mall

Please provide busses from allwyn cross road to inorbit mall, Many IT professionals for facing with out buses .Thr get down at near cyber towers and pick an auto .Autos were charging more and more ..Please provide buses.

APSRTC — MISBEHAVIOUR OF CONDUCTOR AND DRIVER

This is to inform you that on 27.11.09 at 10.30 A.M I have travelled in # 92/5k which is belongs to CONTONMENT DEPOT (Bus # AP 28Z 255)

I observed the misbehaviour of driver & conductor of the bus,when passingers asking for returning the balance amount. Nearly 15 people have suffered for their misbehaviour, Some of them left their amout with conductor as they are in hurry. The driver too supported conductor not stopping the bus till he return the money

MISBEHAVIOUR OF CONDUCTOR

This is to inform you that on 26.01.2012 at 9.00 P.M I have travelled in # 10K which is belongs to CONTONMENT DEPOT (Bus # AP 11Z 115). This is comming from Kukatpally to Secunderabad.

I observed the misbehaviour of conductor (Lady) of the bus, when passenger's asking for returning the balance amount. Nearly 15 people have suffered for their misbehaviour, Some of them left their amount with conductor as they are in hurry. She talking very vulgar language with passenger's min 3members & also one senior person also told her, pls shut your mouth, then also she dent care. please we are requesting you this is hyd city.pls trine the conductors.

APSRTC — Misbehaviour of conductor

On 3/2/2013 one apsrtc conductor slapped on my face please take action on him his name is nagaraju bus number Ap28z 4257 the bus was travelling from patancheru to koti

Onlione booking To station field

Not bale to get the To stations to book online its always showing like *** Place Name is not available, try another name. Click ESC to clear ***

Bus ticket cancelled - amount not refunded - abnormal delay

I have booked online bus ticket from Kurnool to Bengalore on 31.05.2016 and cancelled the same . but till to date not refunded. poor response. My ticken No. 53424117 UID No. 4426. - file is attached for more details please.

Sir I have booked the ticket from vinukonda to Hyderabad 19/04/22 ..the bus should reach the kphb 3:50am but the bus reached the kphb 6am. Today.. Take action please.. my seat number 17
Service number 5969
Vehicle number AP29Z2775