Andhra Pradesh State Road Transport Corporation [APSRTC] Complaints & Reviews

This is to bring to notice malpractices and carelessness by APSTRC. I had traveled from HYD to Eluru by private bus – SRKT Volvo 21mar08 and the service were excellent, whereas during my return journey it was a lifetime experience due to negligence of APSRTC.



Firstly at bus stand Eluru there is no update whether there is Volvo service exists from Eluru to HYD on 24mar 08. At 1500hrs surprising the counter clerk upon request directed to go to Sachin sports APSRTC agent counter where I purchased 2 tickets for Rs.694 bearing no: 592947/48. Surprisingly there is no ticket available at the bus stand counter and they don’t have knowledge whether bus service is available for the day, but the agent confirms that the bus has left HYD that morning, cant understand employees don’t have the knowledge whereas agents have complete timing of the Volvo.



Secondly, the bus arrives at 2230hrs, the bus is in worst condition (pictures enclosed in attachment). The glass of Volvo is sticked with cello tape and inside the bus, water leaking from the roof onto the seats. 7 seats were fully wet as well as the blankets. The bus cleaner tries to open the baggage shelf and it falls on the ground. The passengers are requested to keep the luggage in the bus and few passenger had kept their baggage in the shelf were asking for the safety of their luggage a written confirmation that the luggage would be safe until hyd journey.



7 seats soiled with water, passengers wanted either new seats or a new bus, but no one responsible was available at the bus station. Finally we got the mobile no: of the Eluru DM, who initially refused to come and have a look at the bus and told we will talk in the morning. Hyd DM, confirms firmly that the bus is in excellent shape and safe for journey. A group of people consisting of software engineers and ladies senior citizens refused to board the bus and staged a silent dharna (inspiration from latest movie Rang de Basanti) until the Eluru DM comes and has a look of the bus and arranges for an alternative. Eluru DM at last comes to the bus stand at 0200hrs, when the passengers informed that they will reach his residence with the bus. DM firstly, inspected the condition and offered high tech bus with no refund or else full refund if cancel ticket. At 2am in the morning where will a person go with a cancelled ticket. We took a written confirmation of our complaint acknowledged by the DM and he promised to look into the matter and update us about the status of the complaint.



Request passengers traveling from eluru to hyd or back, to verify whether they are sending the same bus or have sent a new bus since its risky for passengers to travel in that bus. Also request authorities to value human life since everyone has family waiting at home. Also stop black marketing of tickets, offer good buses to passengers atleast when we are paying for Volvo services for long journeys. Please repair buses on time and be responsible at duties. Would like to salute those who cared of future passengers by wasting their precious time for safety of others which includes myself. Its good to see people air our their views and start protesting for their minimum rights.



Received a call from Eluru DM from his mobile [protected] regarding queries for ticket blackmarketing.



Also we called up the media like NTV, TV9 and Sakshi but no one picked the phone and TV9 promised to send his person but no one turned up, media should help the citizens and if it was a rape case they would have immediately come along with their camera, this is bad responsibility by the media to take up news which has masala and not help the citizens who are in dire straits and need help.



Hope everyone takes up atleast 10% of their responsibilties on their duties to make India an example for others.



Hope this article gets printed.



Thanks,

Rizwan.





Volvo bus no: AP 11 Z 3982 Eluru to KPHB on 24Mar08 at 11pm. Leaves Eluru bus station at 0230am on 25Mar08.

A Journey - A struggle

Where - On board a Super Luxury bus with the service number 5087 from Nellore to Bangalore.
When - On the cursed night of 24th March, 2008

I boarded a Super Luxury bus, in Nellore at 8pm on 24 March, 2008 . The bus was bound to Bangalore. My endless struggle started when I sat in the seat no. 28 which was reserved to me.
The seat had been damp, without push back and also it was bent towards one side.

The struggle
1. On finding the seat in a pitiable condition I promptly informed the conductor. The conductor promptly asked me to meet Depot Supervisor.
2. I met Depot Supervisor with a little difficuly and he directed me to sit in seat no. 8. At the back of my ticket he wrote 8 and put his initials.
3. I found the seat beside me alloted to a girl. Both she and I didn't want to sit beside each other for the journey and so I had to move out of the seat.
4. Again I approached the conductor and he made me sit in seat no.12 with a little difficulty.
5. Then almost 6 co-passengers complained about seats being wet.
6. The Funniest eposide is now, the conductor replied to them cooly that 13 seats are in bad condition and adjusted the passengers in the best possible way that permitted him. Also he requested the passengers not to complain about further dampness if there is a rain on the way. All the passengers shouted in protest. To this the conductor replied that Iam a labourer in the APSRTC, I bring whichever bus given to me. The maintenance of the bus is beyond my hands.
7. The next eposide is painful. An unlucky passenger boarded the bus in Chittoor and complained about the damp seats. The conductor asked him to put a towel on the seat and sit on it. The angry passenger replied saying what your department is doing? let them place a towel or whatever. The bus stopped there for half an hour until the issue was resolved.
Here, who should be held responsible for the trouble?. The person who forgot to do his job was sleeping soundly in his bed whereas, both the passengers and the conductor bore the brunt of the bad maintenance of the bus.
The hoarding on this Super Luxury(?), Increase mileage and occupancy was poking fun at us. The authorities who hung this hoarding happily forgot that their responsibility in maintaining the bus in a good condition. They left the driver conductor and the passengers to their destitute and left happily for their homes for they day thinking that their job is done(?).
I request the authorities to take strict action against the person responsible for this inconvenience.

sir,
Today i.e on 8-3-08, I boarded bus no. 10K (Kukatpalli-Sec'bad) bearing no. AP 28 Z 587 at 5-45 hrs from Kukatpalli village to Patny centre. Normally in ordinary bus, Rs.5/- is charged in aforesaid route. Contrary to the said fare, the condutor wantedly charged Rs.6/- inspite of myself reminding him that he is charging more. What pained me most is not the amount I paid in excess but the rude behaviour of the conductor and his adamant attitude. He told he has put up 20 years of service in the organisation but he does not know the ticket tariff which is highly ridiculous. When I insisted that I too have been travelling in this route for the past 15 years and that while the other conductors are charging only Rs.5/-, he behave insensitively and threatened me to lodge complaint against him.
In view of the above, I most humbly request the concerned authorities to initiate action erring conductor so that in future such incidents do not recur.
with regards,
Anil kumar

METRO NOT STOPPING
Poor service, terrible experience!
Dear Sir,

I am Staying at Ramanthapur (Chruch Stop, ST no 8 habsiguda)l I use to go by bus to office which is at LV PRASAD MARG PUNJAGUTTA.My self & many people are waiting for busses and we have many 113 no buses metro express but which do not stop on that stage. We inspite of taking METRO PASSES have travel in Ordinary buses which are very rush and ladies will be hanging on the foot board as it is both office and college timings from Morning 9Am to 9.30 Am. So I request to instuct your metro express drivers to please stop on this stage atleast on request of the passengers who are waiting for the buses for long and the metro just passes them blindly ignoring them waving hands to stop. also request to Please arrange one or two buses from Morning 9Am to 10.00 Am.

Please do need ful

SARADHA

Dear Sir,

I am Staying in Temple Alwal I use to go by bus to office My self & many people are waiting for Ordinary buses from Morning 8Am to 8.30 Am. Please arrange one or two buses from Morning 8Am to 8.30 Am.

Please do need ful

with Regards
G.V.Sridhar
[protected]

It is quite horrible to travel from anywhere to anywhere in the capital city of Andhra Pradesh, i.e., Hyderabad. The APSRTC owned by Government of Andhra Pradesh is cheating the public. Instead running 100 buses they are running only 50 buses. This is resulting in travel by hanging to the bus. The passengers are not able to board in to the bus, it has also become very difficult to get down from the bus at the designated stops. The so called express services like, Metro express, Veera, Metro liner are also overcrowded. It is not understood how the RTA authorities are allowing the APSRTC to carry heavy load on their buses without caring the safety of the passengers. If such is the case, any auto fellow, or taxi fellow or a scooterist can carry as many people as they can. The APSRTC should act as a role model to the citizens by not overloading the buses. There is a necessity to increase the number of buses!