Andhra Pradesh State Road Transport Corporation [Apsrtc] — Booked ticket from APSRTC Website amount debited but ticket not booked

We tried to book a bus ticket through APSRTC from atmakur to Visakhapatnam on 27 th August 2021 We paid the money through SBI NETBANKING. Money was transferred to APSRTC from my account. But ticket was not booked.Merchant Reference Number : [protected]
EBS Payment ID :[protected]
Payment Mode : State Bank of India Netbanking_TP
Amount : 976.00
And bus service code : 6350