Andhra Pradesh State Road Transport Corporation [Apsrtc] — No confirmation for bus cancellation and Refund not received

Address:

Kurnool, Andhra Pradesh, 518001

I am the passenger who suppose travel on 1-Jan-17 from Kurnool Town to Bellary in the service number 51233 pertaining to Yemmiganur Depot. The bus was not reached only on that date and i have not received any communication from APSRTC that the bus is got cancelled.

I had contacted apsrtc complaints box for the same. They have given us the number of the Depot Manager. His phone is always not reachable. Further, they have informed that the depot people have not updated the status of bus as cancelled in RTC.
I had mailed to online support, Regional manager and Zonal Manger.. But i have not seen any progress.. again i had got response that contact service centre from where i started whole the process.

Transaction reference number: [protected]
My ticket number is 59409156
Service number: 51233