Andhra Pradesh State Road Transport Corporation [Apsrtc] — No picking of reserved passengers

One month gone - no reply or any action regarding the below complaint. You people testing our patience. I feel that the the case should be taken to consumer court.
I had booked two tkts from tirupathy to chennai - service no 9184 and tkt no 55719586 departing at 19-45hrs for[protected]. I reached tirupathy bus stand by 19-00hrs from tirumala and enquired at apsrtc counter. The staff confirmed the timings and informed about platform no. As 1or 2. We went for light refresement and came back by 19-40hrs and waited near platform no 1and 2 till 20-15hrs. As bus did not turn up, again we went and enquired at the counter only to get the information that the we would have missed the bus and gave driver phone number. When we rang up, we were told that bus has left. The crew told that he tried to contact over phone but could not be reachable. Of course it is true as my phone charge was exhausted as i was up in tirumala and could not recharge my mobile. But my main point is that i have been waiting near platform 1&2 from 19-40hrs. How could have i missed? Iam quite sure that there was no non a/c apsrtc bus to chennai at that time near that platform.

The result is that no use for me even by doing advance booking and i have to shell out extra money to reach chennai with quite mental agony
Can that conductor show any evidence that the bus waited for us near platform 1& 2 during that time. If it is so the counter staff would have shown to us (If it is anything like time entry sheet). We have given complaint at that office and complaint sheet no.1255.
Can i have any explanation for this and if i am not wrong can i get refund for this to continue to be apsrtc customer.

The next day was vinayaka chaturthi and we want to be at our home town in time and hence we made reservation which was of no use and also caused mental agony whether we will make it or not.

With regards
N satish
Mobile [protected]