Anna University — Delay in processing transcript request application - Request to process it fast

I have applied for my original degree certificate from both MIT and Anna University on 27th March, 2023.
After applying for the same by going to both the colleges, I have been asked to wait for 10 days to search and issue my Original degree certificate and so after 10 days, I have been informed by both colleges (MIT and Anna University) as my Original degree certificate is not available and so they asked me to submit for duplicate degree certificate in online.
Then I submitted my transcript request application through the online portal https://onlineservices.annauniv.edu on April 6th, 2022 and the application number is A26965- B37451.
The application status remains in "Document Pending" for a bit long time now though I have submitted all the documents correctly and its showing as verified too in online for all the documents that I have submitted in online.
So now its(original or duplicate degree certificate) pending from the past more than 30 days (From March 27th till April 26th, 2023) which is causing issues .
Transcripts are usually provided in 5-20 days by other universities in India.

Please take necessary action to process the application faster.

Applicant No.: A26965
Application No.: B37451