AO Smith — ao smith water purifier

Address:

Chennai, Tamil Nadu, 600096

We bought Z8 AO Smith water purifier from Vasanth & Co, Chennai on 18th Oct 2018. We were told that we would be offered a technician to service it free of cost and the two filters would be replaced at free of cost. So far none came until we called service center in July month for SCPA blinking issue and water was over filled and flushing out of the machine without stopping. A technician came. He did not replace anything. He told that it has loose connection issue and it was fixed. The issue continued after one or two days.

The issue still persist.

Now the water tastes very bad. Feeling as if we are drinking ground water directly. When we tried to reach out to customer care, they are telling it will be charged. We are worried about the quality of the product and dissatisfied with the service.

We are caught cold when we drink water directly from the purifier. Hence we are boiling the water and drinking. This is not the purpose of buying a water purifier that too such costliest brand like yours.

We don't ask anything for free. We are asking only what they have assured when we bought and what you have missed/cheated when your service person came for service within warranty period.

We feel cheated on service and responses. They have missed to take care of valuable customer. Are all TV advertisements looking beautifully pictured to cheat the customer to buy a costliest product?

We never expected this kind of service from world class brand AOSmith.