AO Smith — technician. imran & smit soni

Address:

380007

Dear team,

This is regarding the "dissatisfaction of a. O smith water heater" availed from your company.

I bought "a. O smith" water heater of your company on 2 nd december' 2018 from amazon india.com. It got fitted in my bathroom on 15 jan since my electrician was not available in between that time.

Now, it is painful to inform you that the same water heater is not working properly and hot water is not availed for more than 100 ml, which is quite dissatisfied results.
I have already registered two complaints in your customer care and mr. Imran (A technician) visited my house on 21 jan but returned with "no results". Later, i again registered complaints on 24 jan and same guy ie mr. Imran visited my house and returned by replying that he will get back to us with his boss mr. Smit soni.

I would like to inform you that i had a concoll with mr. Soni on 31 jan but till now neither he visited my house nor i got any call from him. It has taken 12 days that i got to hear from him about visiting my house.

I must say that this is my third water heater availed from your company. And i am most dissatisfied with your services at this time.

I am now expecting you to close matter as soon as possible else i would consider that you don't bother about your brand name.

Now, this is my 3rd complaint.

Hope this time you understand!!!

Regards,
Kandarp modi