AO Smith — water geyser 3 ltr 4.5 kw

Address:

110053

Dear sir/madam,

I purchased 3 ltr 4.5 kw instant water gyser on 20.09.2018 from
Amazon, india copy of invoice attached. This product has been repaired
3 times from the date of purchase i am completely fed up with the
Product quality.in this 3 month span approx one month your product
Was lying dead. This time mr. Nitesh - engineer of ao smith visited
The site on 13.01.2019 and trying to install the element of 3 kw in my
Gyser when i caught him he told me that he will come tomorrow with 4.5
Kw element and left the gyser in open condition. Next day i receive a
Call from ao smith customer support that we can't make available
Element of 4.5 kw you have to accept the element of 3 kw. Why this
Compulsion put on me by ao smith when i have paid for 4.5 kw why i
Have to adjust myself? I gave him option that instead of installing 3
Kw element better you replace my product with 3 kw new gyser as i have
Already suffered a lot due to product quality there might be some
Defect in the product that why it's creating problem as and when but
The ao smith person denied that he can't help me in this matter.

Sir, i request you to help me in this issue and get my product replace
With new one as the product quality which i have purchased is not
Good.

Regards,
Chetan sharma
Mobile no. [protected]