AO Smith — z8 water purifier

 
2 Reviews
HNO : 28, 1st Main Road, Ganapathy Nagar, Mettupalayam-Moolakulam Road, Marie Oulgaret, Pondicherry, Pondicherry District, Puducherry, India
 Ravi Dudala on Mar 13, 2019
Hi opened the following service request on feb[protected] with ao simith support and also taken a extended warranty - its been almost a month and there no service engineer visited my place - when i call the customer care every time they say the call is been escalated and i will get an engineer by end of the day - which nave happened - and today when i called you customer care - mar 13th 2019 - agen named shivam picked the call and was telling this issue was never been escalated and he want me to explain all the issue again - and when i git angry this fellow started telling the script like its a professional call and he will disconnect the call - so you guys don't maintain case notes and want customer to explain the entire issue every time he calls in - i have paid 23k and 5.4 k total allmost 30k for a useless product which sitting ideal in place for last 30 days - i need a compensation for the warranty is last one month and for stress provided by you customer care and service staff.

Ravi dudala @ [protected]

Complaint Status


[Mar 13, 2019] AO Smith customer support has been notified about the posted complaint.
Complaint comments  1 Comment     Updated: Share0Tweet0

Comments

Hello,

Theis product purchase on Amazon
Order Number:[protected]
Invoice Number : HYD[protected]
Sold By : Cloudtail India Private Limited
But installtion not done from company and not their will not provide service also so i request to cancel this order and return my valuable amount

AO Smith Customer Care's response, Apr 12, 2019
Verified Support

Dear Customer, Please let us know your registered case ID or contact number to address the concern.
You can also connect with us through 1860 500 2468 /1800 103 2468 or write to us at [email protected] Thanks

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    Customer satisfaction rating
    32%
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    phone
    +91 80 2801 1200
    location
    Plot No. 300, Phase - 2, KIADB Industrial Area, Harohalli, Taluka Kanakpura, Ramanagara, Karnataka, India - 562112
    AO Smith - z8 water purifier