AO Smith — z8 water purifier
HNO : 28, 1st Main Road, Ganapathy Nagar, Mettupalayam-Moolakulam Road, Marie Oulgaret, Pondicherry, Puducherry, India
RaRavi Dudala on Mar 13, 2019
Hi opened the following service request on feb[protected] with ao simith support and also taken a extended warranty - its been almost a month and there no service engineer visited my place - when i call the customer care every time they say the call is been escalated and i will get an engineer by end of the day - which nave happened - and today when i called you customer care - mar 13th 2019 - agen named shivam picked the call and was telling this issue was never been escalated and he want me to explain all the issue again - and when i git angry this fellow started telling the script like its a professional call and he will disconnect the call - so you guys don't maintain case notes and want customer to explain the entire issue every time he calls in - i have paid 23k and 5.4 k total allmost 30k for a useless product which sitting ideal in place for last 30 days - i need a compensation for the warranty is last one month and for stress provided by you customer care and service staff.
Ravi dudala @ [protected]
[Mar 13, 2019] AO Smith customer support has been notified about the posted complaint.
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