Apex Services India — case of cheating-wrongly posing them as kent technicians & outsourced agency

Address:

110063

We called up Kent RO customer care no. and got our complaint registered . The next day this guy Wansh Mobile no. +91 [protected] came to our place and checked the system . Said that the filter needs change and better would be that we get the AMC so that we can get it changed conveniently after every 3 months. Also said that his most customers take advantage of AMC by getting their Filter changed frequently. We believed him and did not had any clue that he was from some other service provider company. He was so smartly trained on unethical dealing that he convined us to take 2 years AMC than 1 year( 1 year is 7000/- and 2 10000/-). Looking at simple mathemetics, I agreed for 2 years and paid up 10000/- and asked for bill. He then took our Apex Services bill book and said that Kent has outsourced their technical serives to them.We again believed him( reasons being that initially only we had called up Kent customer care no.).
Things were fine until we observed red alert in our RO that no minerals and water was alo bitter . So we called up Apex Services and to my surprise the girls or boys sitting over there had no courtesy and yet were rude . They litrally were so arrogant and said that they cannot send any one before 24 hours. I agreed . 24 hrs passed by and then came the harrassment time that they kept lingering before I raised voice and told that we shall report the matter of negligence in comsumer court.

The techincian finally appeared and started repairing . after 1 hr he was unble to rectify the issue and confirmed that FIlter needs to be replaced. he noted the same on card and assured to come the next day.

I waited for 2 days and called him up. no answer . Called up their centre and had to repeat the whole story again( shows they hardly keep any record of service compliant no.).

Me and my wife kept following them but no. answer. They gace a no. of Vijay Sharma who owns this agency .+91 [protected]. But he was hardly bothered to lift the phone.

The KENT RO real technician came and clarified us that they even charge Rs.4000/- for annual AMC then how come these guys could have over charged and latter no service

I would request the consumer forum and court to take strict action against every one associated with this FRAUD company.