Apollo Cradle — Refund of Balance of Security Deposit- Rs2899/-

Address:

nehru place new delhi-110019

REF:-M R NO RNEH.[protected] Cashless Claim Number : MDI6465657
My wife Mrs. Renu Gupta was admitted to Apollo Cradle Royale, Nehru Place New Delhi for Total Laparoscopic Hysterectomy and Cholecystectomy Surgery on 22/07/2021. As it was an elective surgery, we had taken pre-approval for cashless authorization but at the time of admission I was told to deposit Rs10000/- as TPA Security (which was supposed to be refunded post final billing and approval from TPA) and was discharged as per discharge summary on 24/07/2021.

As per TPA Cashless Authorization Letter from MD India all the billed amount was approved except Rs500/- to be payable by the insured.

But I have received a refund Rs6601/- in my bank Account whereas total refund due is Rs9500/- An amount of Rs2899/-is still due on account of refund.

Please note as per MD India TPA total amount disallowed was only Rs500/-(Cashless Authorization Letter was also shared with TPA/Hospital) I am unable to understand why you have refunded Rs6601/- instead of Rs9500/- without any reason. Despite my constant follow-ups, neither am I getting any response to my mails/phone calls etc. nor the balance amount Rs2899/ is refunded till date.

I hereby request you to take initiative to get my refund of balance amount due i.e. Rs2899/- without any further delay. I am a senior citizen even after repeated requests to such a reputed hospital doing harassment with me.

Please do the needful at the earliest.

Regards

Parvesh Kumar Gupta
Mob-[protected]