Apollo Hospital — bill related ambiguity

Address:

500089

Hi cradle,

I am just sharing my bad services experience with apollo cradle kondapur, care manager and support staff behaviour was not good in response.

My wife was admitted to the hospital on 30sept2019 and delivered a baby girl (Normal delivery) but at the time of discharge when i was received a settlement bill.
Package mentioned in the bill was instrumental delivery, care manager doesn't explain to me about that package, till the deliver i was into the impression that its a normal delivery and equipment was used in that, according to explanation by her, if extra equipment was used during the admitted time extra 15000 amount added to the bill same is for when patient is went for painless delivery and total amount will reach amount 85000.

I had word with my insurance agency and they told me they had only two kinds of pregnancy insurance covered 1) normal (54000) and 2) c section (640000), and the settlement bill sends to the insurance company was the same package mentioned in (2)

Below are the queries and kindly provide me with an explanation on that.

1) kindly provide me with the breakup on instrumental delivery charges in detail ie 85000, i need to claim the insurance but it will only happen once cradle provide me with the 85000 breakups.
2) if there is an instrument package why the same bill was not sent to the insurance company?
3) support staff services are extremely poor.
4) no support on holidays by a care manager

I am extremely disappointed with the complete process underwent during the whole pregnancy, i selected the appolo cradle because we had good experience in past with my niece in koramangala bangalore. They had a clear and precise process and also detailed billing explanation by admin.

Date of incident: 30 sept 19
Client number: rkonipv6919