Apollo Hospital — Declined payment refund

Address:

Bangalore, Karnataka

Hi, I visited the Apollo Clinic, Bellandur yesterday evening (24-Jun-15, 19:30:41) to see the gynaecologist. She prescribed a blood test and urine culture for which I made the payment. After the payment, I was told by the doctor that I can't give the urine sample now for some reasons. She asked me to give the blood sample alone. So, I just gave the blood sample and told the lab technician about the same and asked him to cancel the urine test and refund the amount(Rs 1020/-). He said it can't be cancelled. I went to the receptionist and asked about the same. Even she was saying the same, that they can't refund the amount. She was suggesting that I could get the same test done whenever I want in this test's place. This just doesn't sound logical. Is it for fun that we get some medical investigation done? Why keep my money when they are not doing the test? They are neither refunding my money nor giving me a credit note so that I can use it for any future consultation/ vaccine charges. I have been visiting this clinic for more than 3 years now. Never expected this kind of behavior. They don't give me a logical solution to my problem and then keep the patient (myself) there requesting for refund. Not justified. I request you to kindly refund my money (Rs 1020/-). Details you may need: UHID: C011.[protected] OP Number: BLDROPP126170 Bill No: BLDR-OCS-128370 Date: 24-Jun-15 Time: 19:30:41 Cashier: Ms. Mamatha