Apollo Hospital — Didn't get money refunded

Address:

Pune, Maharashtra, 411014

I had booked for ultra sound on 28th may 2016 for dr. Neeru tomer assudani at apollo clinic pune vimannagar, but my abdomen was not full so she couldn't take the tests. But told to book an appointment later on. So today on 10th june i went to go for the test without any prior appointment and moreover the doctor had full patients lined so told me it won't be possible to take the tests, so very well without creating a fuss, i asked for a refund, but the authorities at the clinic told me its not possible after keeping me waiting for half an hour.
This is very poor service from the management at this clinic citing the reasons that it is case of the earlier month. And moreover because i am working professional its not possible to take leaves to conduct the test.
This is sheer bad conduct from the hospital management.
Please revert back with suitable reply or else i have to take up this matter with customer redressal forum
My booking id is cvim-ocs-43278