[Resolved]  Apollo Hospital — poor service

Address:	Khordha, Odisha
Website:	ApolloHospital

It fills me with pain and anguish to bring to your notice the horrific experience that i have faced in apollo hospital, bhubaneswar. My grievance is that apollo hospital, bhubaneswar completely failed to provide me satisfactory service. My wife aditi sahu was admitted for delivery to apollo bhubaneswar on 09/08/2017 under a consultancy of dr. S. N mohanty and was discharged on 11/09/2017.

I am presently working in indian oil corporation ltd as assistant manager (Finance), bhubaneswar and since the apollo hospital is under empanelment of indian oil, i decided to take the medical services of apollo bhubaneswar for the delivery of my wife.

It was shocking to experience such a poor medical services in apollo bhubaneswar which is one of the brand in medical services. I am sharing my feedback based on the medical treatment of my wife:-

1) at mid night of 09/08/2017 around 01:20 am the water started coming out at a very high pace from the womb of my wife. On consulting a doctor he advised not to come to hospital till the labour pain comes. I admitted my wife at 09:30 in the morning by the time almost all the water drained out.in this situation there were chances that child could have suffered due to lack of water in a womb. On consulting a doctor he told for surgery as water was drained out of the body. If this was the case than i should have been instructed by hospital for admitting my wife to the hospital at night and doctor must have advised for normal delivery while the water was coming. Further to aggravate our miseries, dr. Has attended my wife at 13:00 hours after my constant follow up with the hospital administration.

2) my wife got operated by 14:15 hours and she stayed in room beside operation theatre till 20:00 hours (I. E. 6 hours after operation) because of non availability of room. We were assured before the operation that rooms will be made available but to my shock we have to wait for 6 hours which speaks highly of mismanagement in apollo bhubaneswar. The condition in which my wife was stayed post operation was pathetic. I was told to not to worry about the rooms as certain rooms are in the hands of the doctor for those patients getting the full treatment by them but it was sham.

3) we are given semi private room though we had asked for the private room. Although we are told to be shifted to private room in the next day but nothing happened even after so many follow ups.

4) the space of the room was not even sufficient to accommodate patient, child and the attendant.

5) my wife, after the operation, was not supposed to take the food provided by the hospital (In respect of quality) as the same was to be served as per the medical requirement of the patients but hospital administration seems to care less about it and have turn deaf ear on my constant request about the quality of food.

6) for the first time i have seen that the child was not given any cloth by the hospital. The child was brought in the towel and remained in the same way till discharge. As per my experience with other hospital services the child was taken for cleaning everyday till discharge but in our case the child not cleaned even once nor covered by cloths.

7) every time i need to request atleast 6-7 times for the hot water for the baby for making milk. It took them 40 minutes approx to get the hot water for the baby. Further three times the complaint was made to the nurse that the hot water for contains some big particles, might be infectious and is not hygiene for the baby but nobody hardly cares in apollo. I need to rush to my home which is 12 kms everyday for getting the hot water for the baby. Because of the delay in giving hot water many times baby remained empty stomach for a long time which s really shameful as to how the hospital deals with post operation care of mother and child.

8) the several requests were made for changing the towels in the room but till our discharge they were not replaced.

9) we were told for discharge on 11/08/2018 at about 10:30 am by the doctor but it took 6 hours to complete the discharge formalities by the apollo bhubaneswar in my case where the bill is a bill to company that to with several follow ups on my part.

I took the entire medical treatment in apollo bhubaneswar for my wife pregnancy because i wanted the best medical services. Had i known the corrupt practices of apollo bhubaneswar medical services, i would have never treated my wife here. Is this the quality of services you boast about in apollo?

I would like to mention that the medical services are not value for money in apollo bhubaneswar. The bill you charges are not commensurating with the quality of service you render.

I have already placed the matter before the hr department of indian oil for necessary action against apollo and since the damage has already been done i will make sure that this matter must reach to the indian oil higher management for not empanelling apollo bhubaneswar in the near future. It might not affect your administration if one patient is not served properly but i would like inform you that all the indian oil officers who have come to visit the apollo bhubaneswar to wish me and my wife for my baby birth were utterly disappointed with condition in which my wife was living

No words of solace would minimise the pain that we have received but still if you care in saving the brand image of your hospital and more so having any concern for patients than i would request you to take punitive action against those who have dealt this matter in such a casual way and have caused apollo bhubaneswar unprecedented financial damage which might come in near future as many have pledge to stay away from apollo for medical treatment.