Apollo Hospital — tele medical consultation - a cheat

I have requestedd apollo hospital for tele medicine for an urgent health issue for consultation for 4 th.. I checked the available doctors august. Dr. Sheela nagusha general physician was available for consultation in chennai chennai for consultation. I paid rs 999 and got receipt and appoinment time through mail. And phone message. As per the message iwas witing for call from 2.30pm on 4th august2020 as appoinment time was 2.45 pm [details attached]. As it is un urgent health iussue i wanted timely consultation in ths lockdown period but did not receive any call from apollo hospital chennai till 3.15. I repeatedly requested the info unit over mail and phoine. But it only on deaf ears. I details attached. Also i made a complaint cell about this and the receipient on the apoolo hospital asked all the details and will look in to the matter. But but in vain i took the patient to a local hospital due to covids. As the hoespital failed to keep the promise and attentive to the amount paid i need refund of money atleast to come out this agony. Details givenask apollo via env. Etransmail.com

Tue, aug 4, 1:58 pm (13 hours ago)

To me


Dear mr./ms. Singh ajar,

Greetings from askapollo!

Your appointment with dr sheela nagusah at 14:45-15:00 on 04/08/2020 through video has been confirmed. Please keep yourself available for the consultation at the said time.
Apollo telehealth services pvt ltd
Krishe sapphire building 9th floor, msr block, survey no 88, madhapur
Hitech city main road, madhapur, hyderabad-500081
Telangana, india
Bill / receipt
Patient name : singh ajar doctor name : dr sheela nagusah
Contact no : [protected] speciality : general physician
Appointment id : 194661 booking date : 04/08/2020
Uhid (If applicable) : aths.[protected] appointment date : 04/08/2020

Sr. No details mode amount
1 ask apollo online tele consultation fee video inr 999
(Rupees : in words) nine hundred and ninety nine
Service tax no : aajca2756msd001 pan : aajca2756m
Registered office : krishe sapphire building 9th floor, msr block, survey no 88, madhapur, hitech city main road, madhapur, hyderabad-500081.
Corporate office details : krishe sapphire building 9th floor, msr block, survey no 88, madhapur, hitech city main road, madhapur, hyderabad-500081.
Cin u85191tg2010ptc070644

We wish you a life of good health!
“life is priceless”

Best regards,
Askapollo team

This is a system generated mail. Please do not reply to this email id. If you have a query or need any clarification you may: (1) call us on:[protected] or (2) email on: [protected]@askapollo.com
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Ajargnr
Tue, aug 4, 2:56 pm (12 hours ago)

To info

Paid fees no call from your side
Paid fees not responded by doctor chennai no194661dr. Sheelacomplaint
Inbox x

Ajargnr tue, aug 4, 3:01 pm (12 hours ago)
Sent from my samsung galaxy smartphone.

2

Ajargnr tue, aug 4, 3:06 pm (12 hours ago)
Sent from my samsung galaxy smartphone. — original message — from: ajargnr date: 04/08/2020 3:04 pm (Gmt+05:30) to: [protected]@askap


Ajargnr
Tue, aug 4, 3:06 pm (12 hours ago)

To info