[Resolved]  Apollo Munich — Apollo Munich poor customer service

Address:

Gurgaon, Haryana

Hi, This email is to inform you that Apollo Munich customer service is pathetic and I am not happy with the service. They always make false commitments. I have an individual insurance policy with Apollo Munich for last 4 years. I got married this year on the month of January so I wanted to add my wife name to my insurance policy until the renewal date. As I wanted to change my individual policy to a floaters policy so I called your customer service and they told me that I would not be able to change my individual policy to floaters until my policy renewal date.I called the customer service many times and they told me that I would need to download a proposal form from Apollo Munich website to add my wife name to my policy until my policy is renewed and they said that some one would come to my place to collect the document and fee. I downloaded the proposal form and call the customer service again so that they can someone to collect the required documents and the fee to add my wife name to my policy. They promised me yes someone would can to my place. I waited for almost a week then I called back again and second time also I was promised that a rep. would be sent to collect the document but no one came. It is almost a month and no one called me nor no one came to my place to collect the document.My call reference number is -997212, 977764, 977557. Note- I think I should cancel the service with Apollo Munich. Please look into the matter as it would impact the reputation of the company. Thanks, Monirul