[Resolved]  Apollo Pharmacy — an employee not doing his job and being rude

Address:

I-2 palika niketan NDMC flats SECTOR-10 R.K.PURAM, New Delhi, Delhi, 110022

Well, i was at apollo pharmacy sector- 8 R.K.PURAM NEW DELHI -110022 date-20 JAN 2020 7.30 pm(approx), the guy who took a call in front of me was apollo employee and he was trying to redeem some points for a customer that was on the other end. As the customer was not getting OTP he asked the executive to wait but his superior mohmmad Imran(his name as i asked him later) told him to cut the call and if he calls again tell this customer to get it picked from the store. I asked him what if he was having a serious issue or any severe medical condition, then who'll be responsible if any complaint is raised. He said he knows the consequences of his actions. So I'm raising this issue, as per norms i want you guys to take serious action as this is not a way to treat your customers. What if someone need serious help or any treatment and your employees fails to provide him home delivery of medicines so, that too even after been well awared of the actions that can be taken against them. You can check the CCTV or call recordings or can check with some of the customers that were standing behind me, i can provide you their contact details also. I want you take actions against that employee, but he might have given me a fake name also. So, please raise this ahead or else i'll tag you and your seniors on twitter because i have a father and he's been there in that situations and i can't imagine something serious happening to him and these people doing the same.