[Resolved]  Apollo Pharmacy — poor quality of service

Address:

O3

On 18 jan 2019 at mg road mangalore shop no : g3 door no: 4/3/419/6, gol. I purchased medicines worth rs. 600. On 19 jan 2019 i went to return the medicines as i was not in need of it. But the staff named prabha adhikaari behaved very rashlly and said she won't refund the money instead she asked me to buy some other medicines. But wen i asked for other medicines it was not available in the shop and so i asked them to get the medicines from other pharmacy but she has strictly refused stating they won't do so. She also said that they won't sell the medicines of himalaya company (Cystone forte tablet) medicines which we had asked them. They have not treated the customer in a very good manner and failed to serve the interests of customer in their expected manner. The staff has failed to maintain the reputation held by your pharmacy and they had put us in critical situation. It is another problem that the staff had asked us to buy some other medicines without the prescription of doctor and without necessarily.

So it's my humble request to you to take necessary action regarding this issue. And reply me the same with in a valid period of 24 hours.

Please give me the contact details of mangalore regional officer and area manager of apollo pharmacy as i want speak to them in this regard.

Thank you
Girish
Ph: [protected]