Apple I Phone — Apple not replacing the handset under warranty with a software issue

Address:	Thane, Maharashtra, 400607
Website:	Apple I Phones India

APPLE NOT REPLACING THE HANDSET UNDER WARRANTY WITH A SOFTWARE ISSUE BELOW IS THE MAIL IVE SENT THEM MULTIPLE TIMES & EVEN TODAY !! Dear Apple, You guys told me that you would revert me on saturday...today is Wednesday. I hope you understand weekdays /weekends and ur commitments. There is no revert from anyone . Apple is creating a bad impression for its own. I'm trying to call the customer service number but it's goin on a voice mail. What is this all? WHY CONNING CUSTOMERS THIS WAY? Nobody reverts nor any one is acknowledging my mails. This is utter crap and ignorance of your responsibilities and commitments. How long do you expect customers to chase you guys? IT'S HIGH TIME. I WANT YOU GUYS TO CONCLUDE THIS ON A FAIR NOTE TODAY. OR ELSE GET READY TO FACE LEGALITIES. REGARDS [protected] Sent from Yahoo Mail on Android From:"Deepika S" Date:Wed, 14 Oct, 2015 at 11:35 Subject:I PHONE 5S - UNSOLVED MYSTERY!!! REMINDER NUMBER 2 [MANY ON PHONE & 2ND REMINDER ON EMAIL] Dear Khutubuddin, COMPLAIN NUMBER 958******* I hope you remember our conversation two days ago over my I Phone 5s where in you promised over a commitment to fix my problem and replace it with a new handset as there is a Phone's software's internal defect. I'm completely pissed off with this behavior of Apple's Service, i have to keep posting again and again and again to remind you to get my problem sorted. I don't have phone in hand my work is stuck, all my numbers are in it, more than 90% of my work is pending because of my phone and you guys are still not concluding it with a fair solution. This is silly and traumatic for your customer who has invested 50 Thousand on Apple Gadget and get to see such services and behavior back. I'm drained over how slow this is struggling to conclude. This is frustrating, being such a brand we cant afford to deal so passively and unfair with customers. I'm following up with you all from so long, but this is going on round and round. WHY IS THERE NO SINGLE POINT TO RESOLVE QUERIES QUICKLY ON A FAIR NOTE? YOU ARE ONLY PLAYING THE BLAME GAME AND PASSING WORK ON EACH OTHER. I WANT A FAIR SOLUTION IMMEDIATELY IN 24HOURS. YOU GUYS VERY WELL KNOW THIS IS A CLEAR CASE OF SOFTWARE PROBLEM FROM YOUR END AND YOU MUST REPLACE MY HANDSET. YOU GUYS ARE PROVOKING CUSTOMERS BEYOND LIMIT. THIS IS TERRIFYING. I DON'T UNDERSTAND WHEN I CANT OPEN THE PHONE, HOW CAN ANYONE MANUALLY AFFECT IT INTERNALLY ? WHICH HENCE PROVES THAT THERE IS AN INTERNAL SOFTWARE PROBLEM FROM YOUR END. SO WHY DELAYING IT. RESOLVE THE PROBLEM INSTANTLY. I SUPPOSE ANY TOP CLASS BRAND WOULD DO THAT WITH GOOD CUSTOMER SERVICE & INSTANT SOLUTION. I'M EXPECTING THIS REAL QUICK NOW, Kindly conclude this in 24 hours & STOP HARASSING customers THIS WAY. Thanks & Regards