[Resolved]  Apple India — Apple 5S Gold 16GB complaint

Address:

Jaipur, Rajasthan

Sir, I bought apple i-phone 5S Gold 16GB from E-zone store Bangalore on 22-4-14.Before that i already have Iphone 4 which i am using from last 3-4 years, I didn't use this iphone 5s gold for 2-3 months, because i already had i-phone 4 and i thought i will use it on my birthday, Now what happen is when i was starting the phone on 25-8-14, it didnt start, i thought battery is not charged, than i put the phone on charge, but again it was not getting start, only the charging sign was coming and then apple sigh was coming, and same thing repting again and again.After this i went to the Apple service Centre, those people open the phone and told that battery is leaked and whole acid went into all parts of the phone and they comment on us without giving any proof, that we have give it to some outside service centre and thats why this thing happen.I told them that why i will give it to the outside service centre instead of knowing the fact that my phone is in the warranty period.Who is so fool in this world, that such a costly phone worth rupees 53500, and that also in the warranty period, who foolish will go to the outside service centre, After this apple people took the phone snap and sent to the engineering team, and the conclusion they draw is they cant do anything in this, some body has open the phone.But same time service centre people saying that looking the exterior of the phone, it seems that no-one has opened it, but seeing the interior some has opened it, I want to know as a customer of apple from last 4 years, i have iphone 4, iphone 5, ipad, everything, but why this problems come now, As a customer i dnt know technical stuff, i just know that i bought the phone worth rs 53500 and this problem comes, my money is gone, apple people played sfely and told that somebody has opened it, bt i knw tht i have not, by this they can anytime play safely by passing these comments, and apple people have rejected my complain and told that they dnt have any solution for this.I want justice, what my mistake in this.My 53500 gone, such a big amount.And even this iphone 5 i have not even use and its not even registered, which is a proff that i have not use this phone.Please i need justice asap