Apple India — Apple has sold their defective product that has a major design flaw

Address:

19th FLOOR, CONCORDE TOWER C, UB CITY, NO. 24, VITTAL MALLYA ROAD BANGALORE Bangalore KA 560001 IN,

Dear all

I purchased Apple Macbook Pro in December 2017. In the month of April 2020 during lockdown, without any signs or warning, it stopped working all of a sudden. On further examining, I found out that the display crashes as soon as the screen was opened beyond a certain angle.
On visiting their authorized service center in Andheri West, Mumbai (Unicorn on 29th May), we were told that it required screen replacement that would cost 45k. (no explanation, nothing. we were told that it's a machine and machines can break down).
Well, we had done some of the homework and we knew that for exactly the same issue, Apple had come up with the service quality program for 2016 models and unfortunately mine was 2017. This again raised more doubts as there was no physical damage in my machine whatsoever. The simple explanation 'machines can breakdown' wasn't satisfactory.

I didn't give up and got an email id of someone senior in Apple India with the name Ashish Bali, I dropped him emails explaining about the problem. Without responding to my emails, he raised a ticket on my behalf and I started receiving calls from apple to understand my problem starting 13th July 2020. Every single call, they asked for some or the other detail and then followed by another call. This went on for a month and by the end of Aug 2020 they abruptly closed the ticket saying the product was out of warranty. This was very much evident from our initial conversation. It need not drag the conversations for more than a month to come to this conclusion.

I want apple to diagnose the issue and prove that my device does not have the same issue that 2016 model had as the defect was not identified until 2018.

https://support.apple.com/13-inch-macbook-pro-display-backlight-service

These are some of the links that mention the same problem so many people are facing in 2017 models that Apple has not covered in their service program.

https://forums.macrumors.com/threads/problem-backlight-macbook-pro-2017.2229058/

https://www.forbes.com/sites/ewanspence/2019/03/05/apple-macbook-pro-flexgate-pr...⇄

https://www.change.org/p/apple-fix-all-macbook-pro-2016-and-later-with-stage-lig...⇄

Waiting for your revert.

Thank you
Chetna Thareja