This is to bring to your notice that the Apple App Store has an option to 'send gift-card via emiail'. I wanted to send a giftcard of Rs. 750 to my friend and seamlessly made the payment via the steps shown on the appstore. For my surprise the amount got credited to my Apple ID credit and not a gift card, the same issue was notified to the customer support and they informed me, that gift cards cannot be generatedl anymore.
Why still have the option then? No intimation or notification for the same on the App Store aswell.
I rightfully demanded a refund of the same amount by explaining the whole situation to apple support by wasting 3 hours of my time still was denied the refund.
This is heights of disappointment. I demand the Rs. 750 present in my Apple ID to be transferred back to my Bank Account as it is not solving my initial purpose nor being used for the purpose it was supposed to serve.
Apple caseID[protected]
Date of incident - 8/6/2022
Videos and photos of the whole procedure with no notification popup while making the payment attached.
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