| Address: | Bangalore, Karnataka, 590001 | | Website: | www.apple.com/in/iphone |
Dear sir,
I have purchased iphone 7plus on date 20/10/2016 from i city apple reseller from belgaum district state karnataka on date 21/10/2016 my iphone camera was not working so visited to reseller point, for that he suggested me to visit service center for software updatation.due to my busy schedule and sunday in between i visted on mon 24th of oct 16 at 11am to service center engineer inspected the set and asked me to deposit the set it will take 6 hours to update phone, i requested him to update my phone soon and if possible return me within 2 hours but he denied to do so, no option left to me so agreed to deposit the set and asked for jobsheet, engineer denied to provide jobsheet stating that as per apple guideline they dont provide jobsheet to customer for software updation.i was worried to deposit the set without acknowledgement but no option let to me i deposited the set, i contacted apple callcenter and complain about my concern they assured me they will take care not to worry nothing has been done no response, i visited at 6pm evening to collect the set but it was not yet ready so i waited for 30min more engineer returned set to me at 6:30pm.i was shocked when i received my iphone it was handled so ruff scrathes and marks found on the set.so i informed engineer but he denied and started misbehaving with me i came back next day my iphone was having multiple proplem in it, sound crackling, home button not working properly, it was hanging, etc so revisited to reseller point he clearly denied to help his word was we only take care of sales he is not concerned for any other problems, i requested him lot i told him sir it is only 1 week set and after service it is having multiple problem please help but he denied, so revisited to service center on 27th oct 2016.engineer inspected and found multiple problem in it he asked me to deposit the set it will take 15 days to repair.i have deposited set and contacted apple callcenter as expected same answer they will look into matter.in 1 week of purchase i have suffered lot and had bad experience from apple.after many calls to apple callcenter mails to concerns and visiting many times to reseller point.i have registered complain in consumer forum notice sent to concern people.one thing i realised apple company is no more concerned for valued customer very very rediculious service they providing for any details required contact me on given number,
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