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My Name Is Ashneet Singh Bhatia, on 29th June 2018 My iPHONE X 64 Gb Silver with Emei- [protected] and Serial Number- DNPVM2ANJCLJ Got Snatched(Stolen) from Me, Soon After this incident i reported Apple that my iPhone x has been stolen and asked them to guide me with find my i phone.i Then soon after on 29th june enabled my lost mode.Since then i have called apple at least 10-15 times regarding my Lost iPhone x and asked them to help me finding it.. Apple Customer Care have all the recorded conversation of me when i called them after 29th june also i have my case id registered since i called them to report my lost iphone x with at least 10 follow ups for same case id . Also I had done every possible step to recover my phone like Police Fir, Police Station Stolen Application, Mobile Phone Tracing Request Application.
After Continuous Follow ups with Apple i got to know from apple website that my phone has been replaced and my stolen Phone is Now submitted with Apple.I was Shocked to see that my Stolen Phone got replaced by apple even it was on Lost mode and after reporting to the apple that my phone with particular Imie Number is stolen. Next Day I straight went to Apple Service centre and spoke to the manager that how can apple submit a device which is on lost mode and there is a open case id on that stolen phone imie number.Manager of the service centre (Iqor Apple Service Centre Kamla Nagar) told me that this device is not replaced from his service centre and he cannot provide me the location of the service centre where my stolen phone was replaced by apple Also he told me clearly that Apple Cannot accept a phone if there is any case id active on the phones imei number and also if its on lost mode.The Manager Checked the data base and told me that this iphone x of mine was replaced on 7th july with all fake repair report like battery issue, touch issue, speaker issue but he didn't give any other information and told me to communicate with the customer support of Apple but they also didn't help.
Since 5 Days i have been Struggling to find the location of the service also i have visited the service centre with the police team, I know my iPhone X which i bought from my hard earned money is snatched from me and is now replaced with a new device and my stolen phone is with apple. I have All the proofs/evidence regarding this i have all the call recording, lost mode mail and all my case ids which was for my stolen Phone.Even You can ask Apple Customer care to share all the call recordings since my phone was stolen
This Is A Big Scam Going on all Thiefs and Some Apple Employees of the apple Service centre are involved in it .. They Fraudulently submit stolen iPhones with the help of the apple Employees, Make Fake repair Report and Replace it with a new phone with a new imei and easily sell them in the market. Because without employees involvement in this scam a stolen Phone whichis already reported to apple and a phone with lost mode activated can be accepted by Apple.
How Can Apple Submit A stolen Phone Which have an Active Case id on its imei Number for theft, Lost Mode Active and for which apple have all the information that this phone is a stolen device..I feel so Helpless right now that my phone is submitted by apple and i am not able to get it back..I really want apple to disclose the location of the service centre or Give me my Phone Back.I have the Police FIR For my lost iphone x and all the required proofs..
Attaching my Fir copy and all the proofs like- lost mode enabled mail (29th june), My 1st case id (on 30 june reporting apple for my theft phone), Police tracing application.
Name - Ashneet Bhatia
Address - Mukherjee nagarDelhi -110, 009, INDIA
Ph -91 [protected]
Model - iPhone x 64Gb Silver
Emei Number - [protected]
Serial Number- DNPVM2ANJCLJ
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