Apple India — Cheated by apple

Address:	New Delhi, Delhi, 110018
Website:	www.apple.com

I am struggling from more than one year with this iphone, from first week onwards i am facing manufacturing defects with this phone. i started facing regular issues from mid last year when it’s charging stopped working, i had to buy new cable for it but that also not worked that time. i visited stored and did some tweaks with it’s connector and worked for few days but again same problem.

Story not ends here, during critical meetings when i used to mute the phone and try to unmute, it’s mute/unmute key not worked many times, i had to face lot of embarrassment in front of my business partners and leaders during conference calls.

I had made lot of complaints to apple customer care and visited india stores many time but all time they did tweaks with phone and returned to me and problems always stands there as it is. below are few cases which i was able to recall, but there were uncounted visits to store which i did for this phone.

Phone : iphone 6 (64gb)
Serial number : c8qp44fkg5mt

Case id:[protected]
Case id:[protected]
Case id:[protected]
Case id:[protected]
Case id:[protected]
Case id:[protected]


I was in london earlier this month and this phone decided to give me full trouble again and stopped it’s charging intermediately again, i had to log complaint with apple and visited store as advised by apple customer care to get the handset replaced. but i got huge embarrassment there, i waited for more than 2 hours and when my turn came, handset was checked but they asked me to surrender for a week to get it replaced but that was not possible to surrender handset to get replacement