Apple India — Company not fixing/repairing/replacing iphone 11 with in warranty period

Address:

19th Floor, Concorde Tower C, UB City, No.24, Vittal Mallya Road, Bangalore 560001, India.

I have submitted my phone to authorized service center which is still in warranty period, but in response i have received 1 report in which they mentioned that my phone is having "unauthorized modification" because of that they can't replace or fix the issue.

I have purchased my phone on 9 November 2019 and i have submitted on 15 July 2020 to authorized service center and i got it back (without repair) on 20 August 2020. they provided me the wrong updates till 19th of August, and when i visited store to collect phone, they said that they can't fix this (reason mentioned above), and when i got my phone back i have found that one of the screw on the bottom of my device was loose and still in the same condition(attaching the picture for reference).

And i am claiming that i have never submitted my phone to unauthorized center, and never having unauthorized modification as per report stated by apple services.

Now Apple India are not ready to listen my concern as i have filed 1 complaint on their toll free number[protected] and case id is[protected] and they continuously telling me that i have no option to escalate this further.

Details of authorized service center below
Address- APPLE-SAHARANPUR (ASP), Shop No.-1 First floor, maharaja bazar Delhi Road, 247001 (U.P).
Contact number of Service center- [protected].
Service center E-mail- [protected]@digicare.com
Name of contact person at service center- Kuldeep.

Product Detail- Iphone 11, ROW, 64GB Black, CI/AR-HIN
IMEI no- [protected]
Repair ID- G[protected]
Serial No- FK1ZKAJ3N735
Purchase Order no- SKS/[protected]/W

Resolution- i want my device should be fixed/repair/replacement as it is in warranty period as per apple policy.

Complainant Details:
Abhishek Chaudhary
42/25 south civil lines near mahaveer chowk, Muzaffarnagar 251001 U.P