Apple India — Defective Earpods with lightning connector

Address:

Schenker,Antariksh Logipark, Building No A1, Dohale,Padgha, Bhiwandi,Thane,421101,Maharashtra

I placed an order for a pair of earpods on the apple india website on 12.07.2022 . Order no. W[protected]. It was delivered on 15.07.2022.
From the start i found it bit faulty. I sometimes have to connect and remove and connect again to get it to work with my iphone 12. Soon however i noticed that whenever the wires moved there was static sound in the ears. The worst was when the mic completely stopped working and now I can no longer use it to make calls. The website and after service is awful. They drive you around in loops with absolutely no results. Chatting with the customer support didnt help either. I ordered the earpods off the apple site take ensure quality and originality of the product as well as expecting good customer support. I paid the fill price as well. However i feel like I have wasted my money.