Apple India — Defective ipad pro even after a replacement and excruciating process

Address:

New Delhi, Delhi, 110060

Hi,

I had submitted my ipad pro (12.9 inch space grey 128 gb wfi) at the apple authorised service centre in new delhi (B2x service solutions india private limited, ansal plaza khel gaon marg, new delhi, india) on 28th march 2016 as there was a dead pixel on the display. Case id-[protected].
I was supposed to get a replacement/repair within 3 business days .On 1st march i got a replacement which had blue spot in the middle of the screen which everyone at the service centre acknowledged.So they again went for diagnosing the defective ipad to check whether it can be replaced or not.I was told to submit it again.It has been 8 days since the ipad is at the service centre and upon calling the helpline number[protected], i have been told that there is no way to expedite the process even if the defect is found at the store itself and they do not have the authority in this matter.There seems to be no way to contact someone who can look into this issue (Wrote a mail to [protected]@apple.com but got no response ).
I bought the ipad on 15th march 2016 and i have been struggling to get a properly functioning device. Most of my work and studies are depended on the ipad and my work is getting seriously hampered.I had been a happy apple user using an iphone 6 plus, a macbook pro, an ipad air 2 and have invested in apple pencil but the entire experience of having the best devices one can buy only lasts till there is problem with them which unfortunately happened in my case.The repair/replacement process is very excruciating and has made me regret investing so much in this ecosystem.The quality check that should accompany such a premium device is clearly lacking and no one seems to care about the trouble one has to go through even after paying a premium for a supposedly premium brand.Highly disappointed and would rather go to consumer court than the service centre if they fail to fully resolve the issue this time.