Apple India — earpods not working

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I have purchased an earpod separately from hp enterprises, haldwani, nainital which invoice no - hld/18-19/1450 on[protected], now the earpod is not working properly and sr no#dty70651tdqd. I have submitted my earpods at iqor global services india pvt ltd, metropolis shopping mall, rudrapur on 17-dec-2018. Till now my problem is not resolved, so please rectify my problem as soon as possible.
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