Hi,
I am writing to inform you about the faulty mobile phone that I have purchased in your store.
I am a regular customer of IPHONE since last 10 years but this time I came across very worst product Iphone model. I bought a new IPHONE 14Pro on JAN_23 however, with little rain drizzling phone got damage with liquid inside. I was clicking photos in low drizzling for 2-3mins only and surprisingly after few minutes I notice back camera and front camera with moisture/foggy.
I visited store and come to know that liquid detected inside phone.
I am pretty sure iphone have different commitment against product but this time I am very disappointment with product I came across.
I have few questions:
• Like to know how you test product quality?
• How you diagnose water level as 14 pro have different commitment against water level (Hope this is not 2mins in low rain)
I have raised case with apple support (Apple case[protected]: case closed mentioning water inside.
My concern is, how phone damage in low drizzling (2-3 mins).
Regards
Sandeep C
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