Hello
Dated 20th july 2019
B2x service solutions india pvt ltd.
3rd floor, rkay mall, plot no.48, shop no.309, panchwati, udaipur, rajasthan 313004
On (20th july 2019 saturday) i faced an issue with my laptop
- macbook air 13inch
Serial no. C1mtc7lwh3qd
I reached your service center around 12:30 pm and as per engineer paid the service charge of rs. 2600/- and got assured that my device will be ready by monday (22nd july, 19). Then got mail and call from service center on tuesday (23rd july, 19) that my laptop is ready & tested. But due to some unavoidable circumstances i was able to collect it on 24th july, 19 (Wednesday) and again they asked for rs. 1121/- upfront which they charge first and when i checked my system it was not working. Like it was the same issue that it didn't turn on.
The representative asked for another day and refunded my money to my account. I insisted him to drop me a mail regarding this issue but they did not. For the same, i raised the concern on apple care with case number:[protected].
Then apple service assured me that they will take it on priority and sort it asap. On 25th got a call from the service center that they tested my laptop and now they have fixed the issue. For the same, i got call & confirmation from apple service.
Finally, i got my laptop delivered on thursday, 25th july, 19. And check it was turning on. As i shifted my work on another laptop i did use it on 26th whole day but in the evening when i tried to turn it on. It was the same issue.
Again as per discussion with apple care[protected], i submitted the laptop on saturday (27th july, 19) and got assurance from b2x service solutions india pvt ltd. That i will get a call back with status on monday (29th july 2019). But i have not heard back from them till now. For which i again informed service center after that i got a call saying the issue is with motherboard.
Relevant details
Job no. Uda[protected] | invoice no. : b2xudair19200224 | sat, jul 20, 12:54 pm (9 days ago)
Job no. Uda[protected] | sat, jul 27, 12:35 pm (2 days ago)
Case id:[protected],[protected]
It's been 9 days, my problem is not solved. The experience has ruined the reputation of apple and created a very bad impression on me & my company. I am highly disappointed with the service. My profile is of a software engineer and my work has been affected it very badly. I already lost my data which is fine at the moment but this sort of service is not acceptable at all.
The problems i want to bring in light:-
1. They took 9 days to diagnose the problem.
2. Cable was replaced which was not required as the executive said.
3. Twice product was delivered saying it fine.
4. When all testing was done when 2 times laptop was delivered how you were not able to find an issue with the motherboard.
5. It seems because of your over-engineering, the motherboard is corrupt as it was not there initially.
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