Apple India — ipad pro 10.5 64 wi

Cashback is supposed to be paid within 3 months. However it is not paid back after completion of 6 months of purchase. Product purchased from cmr central, maddilapalem, visakhapatnam on 01 july 2018.
Bill reference as below.
C#60369965 dated 01vjuly 2018
S#8841 txn#47 r#108
Payment ref no #[protected]
Tax invoice # [protected]