Apple India — IPhone 12 billing discrepancy from authorised service centre

Address:

Janakpuri

Hi Team,

My Iphone 12 rear glass was damaged and same was repaired after it was sent to bangalore from your service centre site. I was charged Rs 7542 as the repair cost whereas After speaking apple customer service I found only the Rear Glass was damaged and same was repaired replacing the rear system unit which is the terminology used to repair the rear glass damage on iphone 12 and new model. They also informed that there is no charge involved as per the bill however I have been charged a huge amount. As per apple care plus plan which I had purchased the service fee should be Rs 2500 only when its rear glass damage. Please let me know why I had charged such a huge amount when there was no other damage or defect detected in the phone?

Request you to look into this and resolve the issue with proper details on the billing discrepancy.

Please find the attach file for your reference. ::