| Address: | lajpat nagar f1 info service and solution s ph2 delhi 110024 |
Dear Sir or Madam,
Store location: F1 info solutions and services lajpat nagar pvt ltd L-108 109 second floor lajpat nagar phase II
Pincode: 110024
I want to submitt my problem that i got some speaker issue in my phone so i went the above service centre and told them my problem they told me submitt your phone here we will call you after 3-4days they register my case id and make job sheet and give it to me and send me back... After 1day they r calling Me and said that your phone is ready please take it back we have repaired your phone i got very much happy that they solved my problem withing a day so i went there they told me that sir we have changed your display I told them why you changed my display without my permission I got very much disappointed they said sir it was the apples policy so we changed but if you arise any problem we are giving you 90days warranty you can come again if you got any other problem... So after 26days my phone started heating up it get so much heated it starts burning my skin and also I got touch issue problem so i went back the above service centre and told them everything they again make a job sheet give it to me took my phone and send me back said that we will call you after 4-5days as we have to sent your phone to banglore... After 2days they r calling Me that sir your phone is physically damaged after that my silence breaks...please tell me they repaired my phone they changed my display without asking me at that time they didn't told me that your phone is physically damaged ( mesh of the speaker)..Now they r telling me this thing please tell me how I damage my phone itself it is not possible it is not my fault it is that technician who changed my display and damaged my phone ... I am calling you people continously it has now been 17days i want be able to join my college take my classes because of my phone I got stuck in delhi... Please i want replacement please solve my case ASAP... I can't take damaged phone and they said it is now out of warranty y should I take it back they finished my warranty also and damaged my phone... i want replacement they can't blame me for this because it's impossible to damage my phone itself so i want replacement... Please resolve my case I am genuine from my side...
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Name: Faizan Nasir
Phone No : [protected]
Time: evening
Contact method: calling
Case ID:[protected]
Regards,
faizan nasir
jamia millia islamia
zakir nagar
muradi road
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