| Address: | NGRT Systems, Civil Lines, Nagpur |
Apple sells the iPhone 13 and shows in the add how “Water-resistant” their phone is, which can handle being underwater for up to 30 minutes at a depth of 6 meters.
My iPhone 13 was working completely fine until the iOS 16.5 beta 4 installation happened on my phone. And the phone started acting up. It’s stuck in the boot loop from May 12th, 2023.
When I went to Apple Authorized Service Provider - NGRT Systems, Civil Lines, Nagpur; to solve the issue. they asked me first if the phone was exposed to water in any way. I told them yes it did and they told me - “Sorry sir, it’s water damage and hence it can’t be resolved/replaced. You need to buy a new device”
However, my phone was dipped in the pool for not even 2 seconds in the month of Jan 2023. And they tell me that the phone has gradually taken the damage.
The phone is under warranty and they say that the water damage is not covered under warranty.
So why sell the product and fool the consumers by saying it's IP68?
Please take the necessary action on the same. Was this information helpful? | 
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