Hello,
I am not happy with the response and the claim maid by Apple service.
I have the "Restart issue" on the Iphone 14 from the 1st week of the purchase. As per the suggestion of the service center "Planetcare" I have visited the shop two times 1; for the software re-installation done by planetcare. Within two weeks the same problem "Auto Re-start" persisted
2; Again I visited the shop on 15th Feb 2023 and handed over the phone as per the advice of service agent, where I was promised that the phone will be sent to Apple, Bengaluru center and the hardware will be replaced as the problem of "Auto Re-start" persisted.
To my surprise, I have received the phone call and this email with a service quote of 40K. Please note that the phone is in Warranty period and I am extremely disappointed for such a treatment by Apple India. The claim by Apple that the device is found to have "Accidental damage" is unacceptable and the issue of "Auto Re-start" started within 15 days of purchase of a brand new device. For you information, when the devise was submitted to service center it was checked and confirmed that there is no external damage (Not even a scratch). It is impossible to have an internal damage in this case.
1. I deserve to know the exact problem with a device with a proper explanation of the so called "accidental damage". Please let me know the specific details.
2. I suspect that the distributer "AptronixIndia" sold me a defective device. I purchased the device from the Chennai ECR shop. The purchase experience was bad, the 1st phone I bought had a small scratch on the screen when opened at the shop. But the same was replaced by the shop. However, the replaced device is also faulty.
There are tons of information in the web about Iphone 14 restart issue and Apple seems to be replacing/fixing the problem globally. However, such a treatment in India by a brand like Apple is disappointing. I have been a long time user of Apple devices (starting from Ipod) and never had any problem with the devices.
I hope Apple would hear me out and address my concern
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