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I'm having a similar problem. I have an iphone 6 which is under warranty. I took it to the apple service center and i'm shocked to hear back from them that the device is tampered as you have deliberately used a screen driver to open the device due to which the screen is coming out.. So nothing can be done in that regards. How foolish of that bloke to even think on those lines and come up with an excuse to avoid a legitimate replacement. Highly annoying to hear such remarks from such a big company.. Really known for its quality n customer support.
Apple really needs to look into their india support strategy to be able to connect and delight customers, else it is just not worth buying it any more.
Really shattered by their quality and response of the team... It hasn't happened to me in any of my previous purchases. Have been brand loyal customer for last 10 years, but i guess it's the end of it more me and several other folks i know who have faced similar issue. Was this information helpful? | 
Not a brand worth spending huge money from our pocket.