Apple India — Iphone 6 - gross misconduct and negligence by apple

Address:

Mumbai City, Maharashtra, 400093

I visited B2X Care Solutions for replacement of my Apple Iphone 6 display screen. B2X tested it and verified that the display can be changed as all other parts are in working condition on payment of 13.7K. I paid the amount and they sent the device to Bangalore for display screen replacement. Today, the B2X Care Solutions representative has come back to me mentioning that the device had other problems (as checked in Bangalore) and they will not be replacing the screen but are asking to exchange the device by me paying 27K. This is gross mismanagement on part of Apple India and their authorized service centers. My device is a 4 month old device and they are asking me to pay the entire amount that i paid initially when i bought the device. This is enormous monstrosity and so unreasonable. I called up Apple and i got their representative and the Engineer from B2X Care Solutions who said on record that the device was completely working when he checked and the guys in Bangalore are not right in rejecting it for screen replacement. The representative said she can not help me in this as she is a software person and the hardware decisions are taken in Bangalore.But she is the company facing representative to me and she just wasted my time and I am an Apple fan and have been since a long time. This is completely irresponsible. I wish Apple to take notice and help me in this. I am completely disappointed and heartbroken with this treatment