It very disappointed to write this mail as your product reported to be a failure model (I phone 6s). It was my dream to go with i-phone and same got purchased in the year 2016 - february, but it was hectic that from day 1 i got frequent problem where half of my time spent with your service center/customer care and got replaced in the month of february-2017.
It was sad to notice the same problem reported within a weeks time and i have fed up thinking that i have to start from beginning with call center/service center. I continued to use the phone with the same problem and registered a complaint in the month of april'17 and no proper response from your team. Now i have 2 major issue where frequent tower disconnection and speaker issue and submitted my phone to your service center last week and got reply that replacement warranty is 90 days and now its chargeable. I was shocked that i have no information about the replacement warranty, if it so i would have submitted on said period instead of booking a call through call center.
1) is this mode is failure?
2) why there is no communication about the replacement policy by your service center?
Apple has the poor response of customer care where there is no proper com munication with customer care and service centre Was this information helpful? | 
Post your Comment