| Address: | Bangalore Urban, Karnataka, 700008 | | Website: | apple.com |
You have sold iphone & to me details enclosed for your reference which has created mayhem in my life. This is the formal letter and settle the claim & compensation within 8 days’ time (Total time given 15days including first intimation to refund). The manufacturing defects are as under:
1. All my contacts details are in mess. I can divide the messing up in into 3 categories 25-30% of contacts the name has been erased. Another 25-35% name has been mixed with other name, some of them superimposed with different name. I am unable find numbers to call as these are either mixed or nonexistent. Secondly i am facing lot of embarrassment as clients are calling me and i am not able to recognize them and asking who is calling. Thirdly when i am calling the number it is going to different person and again facing embarrassment. I am partner and loosing lot of business because of the messing up.
2. The camera of iphone 7 plus is not working. I was in bangladesh on a business trip and wanted take snaps evidencing certain irregularities and could not take as it was dead. I return back without doing the work. Again lot embarrassment as i was unable to perform the work and it was never done as when i visited second time it was all regularized. Loss of face and loss of business.
3. Copying, forwarding not working properly and it takes 10 seconds to come. Sometimes it comes and sometimes does not come at all. Peculiar situation. Loss of time, embarrassment, hardship and handicapness.
4. This iphone 7 plus does not show the history of dialed/ receipt calls are not available beyond a day. Really surprised.
5. The touch pad inconsistent. Sometimes slow, sometimes ok. You do not the behavior of the iphone. When and how it will react.
6. The iphone 7plus is malfunctioning. Sometimes it is ok and sometimes work on various features.
The aforesaid defects were informed to service center at the time giving this iphone and the receiver said nothing on all these problems. The iphone was given on 28th june 2017. We were following up with the service center but there was no response. Finally i wrote a mail and then responded that this still in bangalore. After 12 days, on 10th july (One day of after writing the mail), we got the information that the iphone is ready. I received the iphone in the damaged condition and also not working as some chinese script was coming on opening the phone which i cannot understand. The iphone 7 plus is lying at your service centre.
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