Apple India — iphone 8 (256gb)

Address:	122002
Website:	www.apple.com

Hi i am hemant kaushik residing at e8/5 dlf-1 gurgaon. I bought new iphone 8 (256 gb) 2 months ago and within 3 days i faced some problem. I spoke to my vendor and they took the phone from and said ih as some technical problem. After couple of days they got it replaced with the other one. But in this phone also has a big fault that it gets hang and after that it becomes unresponsive. I have to wait till the battery goes off, before that nothing happens in the phone. Just because of this problem i am loosing my business
And clients too. I went to rishikesh for a specific project and everything was in my phone which i was supposed to show it to my client and crew members so that we could have worked on that script. But unfortunately same problem occurred there and phone became unresponsive. So it was a very insulting moment for me that i could not do anything there. Moreover i had to return the travel and hotel expenses to my client and huge loss in my business. I spoke to apple customer care and they are denying to change the handset and they are not going to refund my money. I was told that they will get it repaired but my question is why should i use the repair phone after spending 71k for this.
I want my refund or they have to give me iphone x instead of this device.
Please help me.

Serial no - f4gvd170jc6q

Thanks and regards
Hemant kaushik
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