Apple India — iphone problems

Address:vaishali sector-5 201010, Ghaziabad, Uttar Pradesh, 201010

Respected sir/madam,
Everyone referred me that apple iphone is best for business purposes as it kept all the data safely because in iphone data will never lost. So that in my family every member has an iphone as it kept all data safely and securely but it broken my trust because in my iphone xs max which i purchased on 20 november at that time i purchased 2pcs of iphone xs max from it one of iphone which i am using is having too many problem such as over heating, battery drainage very fast, speaker's sound is very low or not cleared, even that i am using it but many time suddenly the touch of iphone xs max's not working but after sometime automatically working since i bought it this problem came. After 1 day from purchased i went to that retailer for return my iphone but he said me that this iphone is unsealed so go to the authorized customer care service center but after sometime it worked, so that i didn't go as i thought that it might be due update or something came in my iphone but after 1-2 months it showing the same problem but i am so busy person as i am not able to take out the time for any complaint, but finally on 31st august, morning i wake up as call is coming but i am not able to pick the call which is important for my business purpose as i show my iphone xs max's touch is not working but it's display's on. due to not working touch i am not able to take my iphone's data as my important documents, files, many important things are kept and i am feeling so bad for losing my data.
Please i humbly requested you to give me a new iphone xs max as i don't want to lost my data again future like this time i lost my whole data due to not working touch and i really disappointed from your apple iphone this time. If you will not give me a new iphone then you will give me a refund money of my iphone xs max as this iphone is very costly and that i don't want any risk in future after expiring company warranty.

Product: iphone xs max
Model: iphone xs max, row, 64gb, gold
Serial no.: c39xn0w4kph3
Imei no.: [protected]
Date of purchase: 20 nov, 2018
Submitted to : b2x service solutions india, pvt. Ltd.
Shop no. F-23-24 first floor pacific mall sahibabad ghaziabad 201010
Submitted on: 31 aug, 2019
Job no.: gha[protected]
Token no. Rp00037

Name: waseem qureshi
Mobile no.:[protected], [protected], [protected]
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