Apple India — issue with my apple watch 2, worst services by apple

Address:

110030

This was regarding my apple watch series 2 42 mm space grey aluminum case (Product code – mp062hn/a), imei number - fhltcfymhjlj

Purchased from i-concept, sco 67, sector 20c chandigarh, 110020 on 10 th of aug 17, for inr 34900, bill enclosed for reference,

Further i have started facing issue with the watch where application was auto starting and have submitted the watch to apple service center on 12th july 18 (11:17 am) due to application was working automatically, service center received and have mentioned on condition as “usage marks, scratch, scratch on display” and service type as under warranty, raf number – svd1658618,

Further i have enquired from service center after couple of days on their number[protected] and requested for the status, team have confirmed that they have tried upgrading the software however issue is with hardware and they will get the same replaced under warranty, after that there was no update and communication

On 25th july 18 i have visited the service center and have requested for the status of my watch, service center manager confirmed me that there is some hair line crack on the watch and we cannot replace it and further suggested me to talk on their customer care number at[protected]

On 25th july 18 i have spoken with customer care executive at[protected] and have spoken with apple care adviser and explained the issue, advisor logged the case id –[protected] and ensured to provide me the solution shortly,

Further i has spoken with multiple time and got the confirmation that thy are working on it

On 31st july 18, i got a call back from mr mohd illyas from number +[protected] and got the confirmation that watch cannot be covered under warranty.

So my question here and need justification on

Is if there was some crack on the watch why it was not mentioned while receiving the watch? Seems that crack was created by the service center person

And why there was no update to me regarding this till the time i have revisited the apple care service center till 25th july 18 regarding hair line crack

Why over a call it was missed communicated to me that they are replacing the watch.

It’s been 20 days and my watch is with service center icare lg-16, vasant square mall, pocket-5, sector b vasant kunj, new delhi 110070, please support me in getting my watch back in proper working condition