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I recently purchased a brand new 15in macbook pro retina display 2015 under warranty and it turned out to be one of my favorite pieces of gadgets i've ever owned. I've been a loyal apple customer since long, but at this point i have to question the quality of their hardware after my latest experience with their newest product.
I usually carry my laptop in a backpack protected with a laptop sleeve and a hard case when traveling to and from work. The sleeve has significant padding and has been very protective of my previous laptops. A few days ago i arrived at work and opened my laptop, but the screen didn't immediately come to life like before. When i turned it on, i saw vertical and horizontal lines at the left and bottom side of the screen and my heart sank. I immediately took it to the service centre and when asked they deemed it to be a physical damage and refused to claim it under warranty.
I've never had an issue with apple's quality quite like this, but i find it completely outrageous that this product could be so fragile even after being packed and protected snuggly into my backpack. There was never a point where any heavy blunt object could hit into the lid, so i'm completely at a loss as to how apple could sell this product where even a light pressure on the lid could have caused the screen to crack.
I've tried bringing this to my local apple store and other telephonic supports, however your brand deemed this to be an accidental damage and refused to cover the repair. This whole experience has made me question continuing to support their product line because honestly, how could i ever feel comfortable replacing the screen (For an exorbitant sum) with no guarantee that this won't happen again. The product is so fragile that a little bit of pressure after so much of protection could also render the product completely useless.
Apple used to stand by their products and this was a major factor in my continued support, but now i'm honestly afraid to ever purchase their products again for fear of ever leaving the house with a device unless it's wrapped in a five layered protected case.
Is this what apple products claim on after purchasing a laptop for an exorbitant sum?
Nupur agarwal
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