Apple India — Made damages on mobile which was given for repair

Address:	19th Floor, Concorde Tower C, UB City, No.24, Vittal Mallya Road, Bangalore 560001, India. CIN: U30007KA1996PTC019630 Telephone: 91 80 4045 5150 Fax:
Website:	www.apple.com/in

-Date of incident:26 July 2022
-Serial number:DX3J10480F0X

-Submitted my Apple iPhone 12 (newly replaced unit of phone) two time with apple authorized service center for repair, the respective service center is sending the product to apple service center in Bangalore. I have seen that they are sending the product with the minimum amount of protection in the courier. The Apple nor the service center is not taking accountability for the scratches on the phone which occurred both the times during the transit.

I would like to get the product the product repaired or replaced ASAP

I have registered complaints with Apple support but no resolution has been found.
Case ID:[protected]