Apple India — Malpractices at apple service station in Pune

Address:	Bangalore, Karnataka, 411061
Website:	apple.com

My name is Jayprakash Karotia, badly cheated by apple service center & lost complete faith in so respected & ethical company like apple.

Chronology of incidences as follows:

1. I bought iphone 4s in Aug’15. It’s an out of warranty case now.

2. I had an under-warranty experience with apple, which was very satisfactory, transparent & professional in Indore. (You may check the records)

3. Since last few days, I was suffering with charging abilities of phone & back up of battery.

4. I showed this phone to your authorized service center PICATYPE systems, Pune.

5. I won’t name the person, I was told that battery was gone, to be replaced. But gentleman didn’t informed price. Only informed me that system is not supporting so I shall inform you over phone. It was ok from my side. I submitted phone there. They gave me receipt of handset on their form.

6. I received a call from same person after half n hr, telling me that this battery to be procured from market, warranted for one month only. Only cash is accepted against this transaction. Also, invoice shall not be given for this transaction.

7. This event made me think on genuinely of apple service station. I deliberately accepted this & asked to go ahead.

8. When I received a call to collect handset, I thought to capture this fraud transaction, hence I planned to record everything.

9. I was informed by same person that warranty is applicable now for 3 months??? And took that receipt which was given to me. So now I have no proof left. This meant no transaction happened with me. Money I paid in cash Rs. 1800 is in whose pocket, I don’t know? May be apple or may be dealer?

My questions:

1. Do you allow your dealers to promote non-genuine fraudulent deeds?

2. Do my phone have genuine battery or non-genuine??

3. Was this a right way to deal customers, keeping in dark???

4. Was this a professional way to deal customers????