Apple India — new Iphone 7 dead

Address:	Mumbai City, Maharashtra, 400059
Website:	B2X Service solutions

Dear sir, (S. No - dnqsn7fuhg7f and imei no - [protected])

My i phone 7 bought from dubai airport in dec-2016 and started using after 20th jun - 2017 exact date not known to me.in a week time, i was charging phone and suddenly screen becomes black and dead. I had approached b2x service solutions in andheri mumbai on 5th jul-2017 and given them my handset.

The next day, i got call from b2x that handset is not picking up and needs to send to banglore for further diagnosis. They had verified phone in all respect before sending to banglore and there was no complain and any information given to me.

I hardly use new phone for 15 days time and have not provided to anybody or any mechanics since i am a i phone user since last 10 years and i am aware about consequences. I am highly educated and professional and cannot allow such practice to happen. After few days, i got call from b2x that my new phone is modified and it is receiving back from banglore.

I need to understand, how come this happen to new phone? Whether this has been done by your dealer selling at the dubai airport??? Or your mechanics or service provider has done this that has to be understand.

I am now approaching to consumer court and even openly writing to social media and news channels as well since we all are aware i phone 7 has serious dead complain and apple is failed to provide solution.

I need if something modified by your service provider or mechanic or even dealer, how i do know? Why customer suffer because of this? I need complete cctv footage of b2x as well banglore with minute to minute recording.